Urgent Care Technician

SOLANTIC CORPORATION•Jacksonville, FL

9d•Onsite

About The Position

The Urgent Care Technician performs basic ancillary skills to assist providers in meeting patients’ specific needs. Under direct supervision, the technician assists with examinations, procedures, and other processes related to direct patient care. The role also supports clinic operations through patient triage, documentation, room preparation, follow-up on lab results, supply checks, and cross-training in front desk functions. The technician works in a clinic and comes into contact with patients in a wide variety of circumstances, including potentially unpleasant situations involving accidents, injuries, illnesses, and patient elements. The role requires adherence to clinical, safety, environmental, infection-control, quality-assurance, and confidentiality standards, as well as maintaining appropriate licenses and continuing education requirements.

Requirements

High school diploma or GED.
BLS certification from a hands-on course.
Basic computer skills.
Excellent customer service skills.
Ability to work in a team environment.

Nice To Haves

Prior experience in a healthcare setting such as an emergency department, urgent care, or other ambulatory care clinic.
BLS certification from the Red Cross, American Safety Health Institute, or National Safety Council.

Responsibilities

Assist providers under direct supervision with examinations, procedures, and other direct patient-care processes, including specimen collection and lab paperwork, applying splints as directed, and setting up procedures as trained when ordered.
Triage patients, measure vital signs, and record information in patient charts.
Provide timely follow-up regarding lab results under the provider’s direction.
Prepare treatment rooms and bring patients from the waiting room to an exam room in a timely manner.
Communicate wait times and guide patients to the next step in the treatment process.
Maintain clear, appropriate, and accurate documentation.
Notify the provider when patients are ready for examination, including the room number, vital signs, and chief complaint.
Observe and communicate changes in patients’ conditions to the provider on duty.
Participate in daily checklists and assigned duties needed to maintain compliance with federal and state regulations.
Check supplies and medications, including sample medications, monthly for expiration.
Treat patients and co-workers consistently with the CareSpot Mission, Vision, and Values.
Follow established policies, procedures, objectives, quality-assurance programs, safety, environmental and infection-control standards, and protocols.
Maintain patient confidentiality, including shredding patient information.
Maintain appropriate licenses and continuing education requirements.
Participate in education programs and attend required meetings or training sessions.
Suggest improvements to clinic performance and patient experience to management.
Cross-train to perform front desk operations such as scheduling, answering phones, and insurance verification, along with other assigned duties.
Perform other duties as assigned to promote high-quality, cost-effective patient care and an efficient, productive work environment.