Urgent Care Technician

SOLANTIC CORPORATION•Jacksonville, FL

8d•Onsite

About The Position

Performs basic ancillary skills to assist providers in meeting patients’ specific needs. Works under direct supervision to support exams, procedures, and other processes related to direct patient care. The role also supports clinic operations, patient communication, documentation, compliance, and an efficient, high-quality patient care environment. Cross-training includes front desk operations such as scheduling, answering phones, and insurance verification.

Requirements

High school diploma or GED.
BLS certification from a hands-on course.
Basic computer skills.
Excellent customer service skills.
Ability to work in a team environment.
Ability to meet the role’s physical demands, including occasionally lifting and/or moving up to 40 pounds.

Nice To Haves

Prior experience in a healthcare setting such as an emergency department, urgent care, or other ambulatory care clinic.
BLS certification from the Red Cross, American Safety Health Institute, or National Safety Council is preferred.

Responsibilities

Assist providers with examinations, procedures, and other direct patient care processes under direct supervision.
Collect specimens and complete laboratory paperwork.
Apply splints as directed by a provider.
Set up procedures as trained when ordered by a provider.
Triage patients, measure vital signs, and record information in patient charts.
Provide timely follow-up regarding laboratory results under provider direction.
Prepare treatment rooms and bring patients from the waiting room to an exam room in a timely manner.
Communicate with patients about wait times and provide direction about the next step in the treatment process.
Maintain clear, appropriate, and accurate documentation.
Notify the provider when patients are ready for examination, including the room number, vital signs, and chief complaint.
Observe and communicate changes in patients’ conditions to the provider on duty.
Participate in daily checklists and perform assigned duties needed to maintain compliance with federal and state regulations.
Check supplies and medications, including sample medications, monthly for expiration.
Treat patients and coworkers consistently with the CareSpot mission, vision, and values.
Follow established policies, procedures, objectives, quality assurance programs, safety, environmental and infection-control standards, and protocols.
Maintain patient confidentiality, including shredding patient information.
Maintain appropriate licenses and continuing education requirements.
Participate in education programs and attend required meetings or training sessions.
Make suggestions to management for improving clinic performance and the patient experience.
Cross-train in front desk operations, including scheduling, answering phones, and insurance verification, and perform other assigned duties.
Perform other duties as assigned to promote high-quality, cost-effective patient care and an efficient, productive work environment.