Urgent Care Center Manager

AdventHealth•Lakeland, FL

14h

About The Position

The Urgent Care Center Manager oversees center activities, including personnel, environmental control, physician support, equipment, and materials. The role is responsible for staffing and employee management, financial and budget operations, coordination with other departments, patient experience, safety, regulatory compliance, quality assurance, customer satisfaction, and accounts receivable. The manager also investigates complaints, takes corrective action, and performs other duties as assigned.

Requirements

Ability to communicate by reading, writing legibly, speaking, and comprehending English effectively to carry out job requirements.
Proficiency in basic math functions.
Proficiency in Excel, Word, and Outlook.
Working knowledge of word processing, spreadsheet, and electronic mail software programs.
Strong organizational skills.
Ability to work with people of various backgrounds.
High school graduate or equivalent.
Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) certification.

Nice To Haves

Associate degree.
Medical office management experience.
Breath Alcohol Technician (BAT) certification.

Responsibilities

Manage center activities, including personnel, environmental control, assistance to physicians, equipment, and material control.
Recruit, staff, orient, train, discipline, and evaluate personnel in accordance with personnel policy and employee relations laws.
Review employee time and attendance and monitor staffing, turnover, overtime, and absenteeism.
Develop and implement the annual budget and oversee fiscal operations, cost management, revenue generation, accounts payable, and daily financial practices.
Coordinate operating activities with other departments to support smooth operations.
Round with team members and patients to ensure patient experience standards are upheld.
Maintain safe and efficient center operations by monitoring work orders and equipment safety, overseeing vendors, and recommending improvements.
Ensure compliance with regulatory licensure and accrediting regulations.
Monitor and control department services through a Quality Assurance Program.
Investigate and respond to complaints, take effective corrective action, and involve appropriate parties as needed.
Communicate routinely with key corporate clients to monitor customer satisfaction and attend networking events to identify business opportunities.
Manage aspects of Accounts Receivable, including updating staff on changes, monitoring claims, responding to correspondence requests, and ensuring timely submission of reports.
Perform other duties as assigned.