Center Manager III Urgent Care Apopka

AdventHealth•Apopka, FL

About The Position

The Center Manager III manages operations for an AdventHealth urgent care center in Apopka. The role oversees personnel, financial practices, patient experience, facilities and equipment, regulatory compliance, customer relationships, accounts receivable, and reporting. The manager may also perform front desk, drug screening, and clinical support duties if licensed, and manages additional service lines such as eCare, Employer Care, Kid’s Urgent Care, and/or Primary Care.

Requirements

Demonstrated ability to read, write legibly, speak, and comprehend English effectively to carry out job requirements.
Proficiency in basic math functions.
Proficiency in Excel, Word, and Outlook.
Working knowledge of word processing, spreadsheet, and electronic mail software programs.
Strong organizational skills.
Ability to work with people of various backgrounds.
High school graduate or equivalent.
Current Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) certification.

Nice To Haves

Associate degree.
At least 1 year of medical office management experience.
Breath Alcohol Technician (BAT) certification.

Responsibilities

Recruit, staff, orient, train, discipline, and evaluate personnel in accordance with personnel policy and employee relations laws.
Oversee fiscal management, including annual budget development and implementation, cost management, revenue generation, accounts payable, and daily financial practices.
Round with team members and patients to ensure patient experience standards are upheld.
Maintain safe and efficient center operations by monitoring work orders and equipment safety, overseeing vendors, and recommending improvements.
Ensure services meet applicable regulatory, licensure, and accreditation requirements, and maintain a Quality Assurance Program.
Investigate and respond to complaints, take corrective action, and involve appropriate parties as needed.
Communicate with corporate clients to monitor customer satisfaction, attend networking events, and identify business opportunities.
Manage aspects of Accounts Receivable, including updating staff, monitoring claims, responding to correspondence, and ensuring timely report submission.
Submit required reports, identify needs and opportunities, make recommendations for change, and implement problem-solving mechanisms.
Perform front desk duties, drug screens, and clinical support duties if licensed to support smooth center operations and reduce overtime expenses.
Maintain proficiency in registration, materials management, and human resource panels in the AdventHealth computer system.
Manage additional service lines, including eCare, Employer Care, Kid’s Urgent Care, and/or Primary Care.
Perform other duties as assigned.