Urdu Interpreter

LanguageLine Solutions

2d•$15 - $19•Remote

About The Position

LanguageLine Solutions is hiring a work-from-home Urdu-English video-phone interpreter based in the United States. The interpreter handles on-demand video and audio sessions and verbally conveys the meaning of conversations between Urdu and English speakers across industries including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. The work does not involve written translation. Interpreters are expected to process information quickly and accurately, recognize cultural differences, use appropriate terminology, and remain professional and courteous. Sessions may cover simple or complex, technical or non-technical subjects, and can involve sensitive or stressful situations. The role is remote and requires a quiet, secure home-office environment. The company provides professional interpreter training, ongoing development, interpreter support, and opportunities for advancement.

Requirements

Fluency in Urdu and English, with knowledge of the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to support communication with limited-English-speaking people.
Excellent listening, retention, and note-taking skills to maintain accuracy.
Ability to concentrate, remain neutral and objective, detach from the conversation, and handle sensitive subject matter.
At least 18 years of age.
Legally authorized to work in the United States without current or future visa sponsorship.
High school diploma or equivalent.
Ability to adapt to LanguageLine Solutions technology enhancements.
Ability to read and write the requested languages is highly preferred.
A dedicated personal device for business purposes, such as a desktop or laptop running Windows, macOS, or ChromeOS; a tablet running iPadOS or Android; or a smartphone running iOS or Android. Kaspersky products and Huawei hardware are restricted.
High-speed internet with download speeds of at least 5 Mbps, upload speeds of at least 3 Mbps, ping no greater than 300 ms, and jitter no greater than 30 ms.
Access to a quiet space free from background noise or distraction.
Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday.
Ability to use a headset for prolonged periods, operate company software and systems, and type or write with sufficient manual dexterity.
Ability to lift up to 26 pounds.

Nice To Haves

Education or work experience in a language-related field such as teaching, language assessment, translation, or interpretation.

Responsibilities

Respond promptly to video and audio interpreting sessions and interpret in a friendly, professional manner.
Participate in online, video, and audio training sessions.
Provide interpretation through video and type information as needed using a dedicated device.
Accurately convey concepts and meanings according to established interpretation protocols without omissions or additions.
Speak clearly in Urdu and English using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during difficult or emergency calls, including when a speaker is incoherent or upset.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocols, including avoiding interaction with the limited-English-speaking person without client permission.
Understand relevant protocols and terminology for industries such as medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Provide required service standards during high call volumes or extended calls that may not allow breaks.

Benefits

Paid professional interpreter training and continuous development.
Incentives for meeting attendance targets.
Paid sick leave in accordance with applicable law.
Medical, dental, and vision coverage.
Employee Assistance Program (EAP).
Accident, critical illness, life, AD&D, inpatient hospital, and short-term disability insurance.
401(k) retirement plan.
Employee Referral Program.
Advancement opportunities.
Interpreter support.
Inclusive and diverse work environment.