Upskilling & Workforce Enablement Manager

Waste Management, Inc. (WM)•United States,

13h•$108,600 - $135,000

About The Position

The Upskilling & Workforce Enablement Manager is responsible for strategically designing, executing, and continuously optimizing enterprise-wide learning frameworks that align with evolving business priorities and future workforce needs. The role identifies emerging capability gaps and implements agile development pathways that build critical skills and support organizational readiness. It creates scalable learning solutions and capability-building experiences to prepare WM’s workforce for the future and enable long-term business success. The position partners with business leaders, subject matter experts, and learning and talent teams to assess workforce needs and develop learning pathways aligned with capability gaps and measurable business outcomes. It also advises leaders on workforce readiness and upskilling strategies, evaluates program effectiveness using workforce, learning, and performance data, and leads ongoing improvement of workforce enablement initiatives. Occasional travel may be required based on business needs, stakeholder partnerships, and leadership development program support.

Requirements

Bachelor’s degree (accredited) in Organizational Behavior, Organizational Communication, or a similar area of study; alternatively, a high school diploma and 4 years of relevant experience.
7 years of previous experience supporting the development of leaders through programmatic delivery and coaching, in addition to the education requirement.
Ability to assess workforce capability needs and translate business priorities into targeted learning solutions.
Strong agility and learning mindset, with the ability to navigate ambiguity, adapt to shifting priorities, and evolve workforce enablement strategies in a rapidly changing business environment.
Knowledge of workforce upskilling strategies, capability-building approaches, and employee development methodologies.
Consulting and stakeholder management skills, with the ability to influence leaders and cross-functional partners.
Ability to build credibility and serve as a trusted advisor to leaders at multiple levels of the organization.
Strategic thinking balanced with strong execution and implementation capabilities.
Strong relationship-building and collaboration skills across multiple stakeholder groups.
Ability to build business cases and communicate the value and impact of workforce development initiatives.

Responsibilities

Identify emerging capability requirements and workforce skill gaps, partnering with business leaders and subject matter experts to develop scalable solutions that build organizational readiness for future business needs.
Assess workforce skill gaps, capability trends, and future talent demands to inform enterprise upskilling strategies and development priorities.
Develop scalable learning pathways, frameworks, and development experiences that support employee growth, internal mobility, and career progression.
Partner with learning, talent, and business teams to ensure development solutions align with identified capability gaps and measurable business outcomes.
Establish and maintain partnerships with internal and external stakeholders to leverage expertise, resources, and innovative practices that strengthen workforce capability development.
Serve as a trusted advisor on workforce readiness, upskilling strategies, and capability-building best practices.
Establish success measures and analyze workforce, learning, and performance data to evaluate effectiveness and identify opportunities for enhancement.
Lead the management and continuous improvement of workforce enablement initiatives, ensuring programs are scalable, sustainable, and aligned with enterprise priorities.
Monitor industry trends, emerging technologies, and workforce capability practices to identify opportunities for continuous improvement and innovation.