Client Enablement & Solutions Specialist, Workforce AI

Aya Healthcare Inc.

1d • $75,000 - $105,000

About The Position

The Client Enablement & Solutions Specialist supports the successful adoption and ongoing use of Aya Healthcare’s Workforce AI platform. The role contributes to client discovery and solution design, platform configuration and testing, User Acceptance Testing (UAT), and go-live support. A significant focus is developing and delivering client training, creating and maintaining job aids and other Workforce AI resources, and translating complex functionality into practical guidance for end users and administrators.

The specialist works directly with healthcare clients and cross-functional teams including Product, Engineering, QA, Support, Solution Design, Implementation, and Client Success. The role calls for firsthand healthcare staffing and scheduling experience, knowledge of workforce management tools such as UKG WFM Pro, and the ability to work effectively in a fast-moving, evolving organization. The specialist brings operational and technical expertise, critical thinking, communication, and collaboration to help clients achieve outcomes with Workforce AI.

Requirements

• Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner.
• Hands-on experience with technical training, scheduling technology, and supporting users through system adoption.
• Experience working in a newly formed role or rapidly evolving organization.
• Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience.
• Strong critical-thinking skills and the ability to work through complex issues in dynamic client environments.
• Excellent written and verbal communication skills, including the ability to simplify complex concepts for diverse audiences.
• High attention to detail, strong organizational skills, and comfort managing multiple priorities.
• A collaborative, proactive mindset and commitment to exceptional customer experience.

Responsibilities

• Participate in client-facing discovery sessions to understand staffing and scheduling practices, workflows, and technology configurations.
• Identify potential solution recommendations based on discovery findings.
• Document client needs and collaborate with internal teams to align discovery outcomes with Workforce AI capabilities.
• Collaborate with internal resources to configure and validate Workforce AI for each client.
• Conduct hands-on testing of environments, workflows, and configurations before go-live.
• Validate client data and system behavior against expected workflows and forecasting logic.
• Identify, document, and escalate defects or issues with Product, QA, Engineering, and Workforce AI leadership.
• Develop and maintain client training plans for all Workforce AI modules.
• Deliver and facilitate training sessions tailored to different client user roles.
• Facilitate UAT, ensuring client readiness and alignment with business processes.
• Create, update, and maintain job aids, user guides, and other enablement resources across Workforce AI modules.
• Translate Workforce AI functionality and workflows into clear, practical guidance for end users.
• Support go-live readiness and provide post-live assistance until clients transition to Product Support and Client Success teams.
• Partner with the Project Manager to monitor progress, timelines, and risks, and proactively escalate issues.
• Contribute to developing and refining implementation playbooks, training materials, UAT guides, and documentation.
• Share client feedback to inform product enhancements and internal process improvements.
• Help build scalable frameworks, templates, and best practices to support Workforce AI’s future growth.

Benefits

• Free premium medical, dental, life, and vision insurance.
• Generous 401(k) match.
• Other benefits for eligible employees where required by applicable law, including reimbursements and discretionary bonuses.
• Paid sick leave in accordance with applicable laws; the general policy accrues one hour for every 30 hours worked, subject to applicable law.
• Company celebrations and rewards for meeting goals.
• Company-sponsored virtual events, happy hours, and team-building activities, plus a birthday treat.
• Unlimited DTO.
• Daily virtual yoga, meditation, or boot camp classes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed