AI Enablement Specialist

Smart Circle International•Newport Beach, CA

7d•$110,000 - $120,000

About The Position

The AI Enablement Specialist helps Smart Circle teams get practical value from Claude, ChatGPT, and the broader AI stack. The role combines user training and support with the development of reusable automation, including Claude skills, prompt templates, and connected workflows that teams can operate themselves. The Specialist works with IT and Senior Leadership to ensure use cases follow company AI governance, data-handling, and security requirements. This hands-on role trains users, turns business-unit needs into reusable tools, connects approved systems, pilots and scales solutions, and builds an AI champions network. The Specialist maintains versioned skills, templates, training materials, and FAQs; uses tickets, questions, and usage data to identify skill gaps and measure adoption; and supports AI governance by answering questions, explaining policies, flagging out-of-policy use, and assisting with client due-diligence questionnaires. Additional responsibilities may be assigned based on business needs and organizational priorities. The role is based at Smart Circle International in Newport Beach, California. Smart Circle is a broker of outsourced sales and customer acquisition services, operating from headquarters in Newport Beach and an office in Toronto.

Requirements

3+ years of experience in IT training, technical enablement, or end-user support.
Daily hands-on use of Claude, ChatGPT, or a similar enterprise AI assistant, with strong prompt-engineering skills.
A proven track record of building reusable automation that others can run themselves, rather than one-off demos.
Ability to tailor training to varied roles and skill levels and explain technical and policy concepts simply.
Working knowledge of data privacy and AI governance, including acceptable use, retention, and role-based access.

Nice To Haves

Experience building Claude skills, MCP connectors, or agentic automation on real business systems.
Familiarity with Salesforce, Box, Snowflake, or Okta.
Experience supporting field sales, franchise, or independent-contractor users.
Background in instructional design, AI governance, information security, or technical writing.
Experience building or running a champions or super-user network.

Responsibilities

Run onboarding, workshops, and office hours on Claude, ChatGPT, Salesforce Agentforce, Box AI, and Snowflake Cortex, creating role-based learning paths, guides, and job aids.
Turn business-unit use cases into reusable Claude skills, prompt templates, and Projects for recurring work such as reporting and contract review.
Build and maintain MCP connectors to Salesforce, Box, Slack, and Snowflake within approved access boundaries.
Test AI solutions with small groups, measure results, and iterate before company-wide rollout.
Recruit and support AI champions across business units and the field.
Maintain versioned skills, templates, training materials, and FAQs, and retire outdated or overlapping content.
Use tickets, questions, and usage data to address skill gaps and report adoption trends to the CIO.
Serve as the escalation point for AI tool questions and access, explain AI policies in plain language, flag out-of-policy use, and support client due-diligence questionnaires.
Take on additional responsibilities based on business needs and organizational priorities.