Client Enablement Specialist

CBIZ•Roanoke, VA

2d•$68,000 - $85,000

About The Position

The Client Enablement Specialist independently provides application and system support to clients and resolves a full range of internal and external requests. The role assists with coordinating processes and programs related to client needs and may include administrator or oversight duties for applicable systems. It may also involve preparing responses to client complaints under the supervision of more senior management, conducting data collection, fact-finding and research, and conducting or coordinating training. The specialist may be responsible for compliance with and administration of applicable corporate and local policies and federal and state regulations, as well as documentation. Additional responsibilities may be assigned. CBIZ is a professional services advisor to middle-market businesses, offering expertise in accounting, tax, advisory, benefits, insurance and technology. The company describes an environment focused on recognizing team members' contributions and supporting personal and professional growth.

Requirements

High school diploma or GED equivalent required.
At least 5 years of experience in the workforce in a responsible position.
Must maintain licenses and/or certifications relative to the area of responsibility.
Demonstrated ability to communicate verbally and in writing, internally and externally.
Proficient use of applicable technology.
Ability to work in a team environment.
Ability to travel as necessary.

Nice To Haves

Bachelor's degree.

Responsibilities

Independently provide application and system support for clients.
Resolve a full range of internal and external requests.
Assist with coordinating processes and programs related to client needs.
May perform administrator duties or oversight responsibilities for applicable systems.
Prepare responses to client complaints under supervision by more senior management.
Work on data collection, fact-finding and research.
May conduct and/or coordinate training of others.
May handle compliance with and administration of applicable corporate policies, local policies, and federal and state regulations.
May be responsible for documentation.
Perform additional responsibilities as assigned.