Client Enablement Specialist

CBIZ•Roanoke, VA

About The Position

The Client Enablement Specialist independently provides application and system support for clients and resolves a full range of internal and external requests. The role assists with coordinating processes and programs related to client needs and may include administrator duties or oversight responsibilities for applicable systems. The position may also involve preparing responses to client complaints under the supervision of more senior management; collecting data, conducting fact-finding and research; conducting or coordinating training; ensuring compliance with applicable corporate and local policies and federal and state regulations; and maintaining documentation. Other responsibilities may be assigned.

Requirements

High school diploma or GED equivalent required.
At least 5 years of workforce experience in a responsible position.
Maintain licenses and/or certifications relevant to the area of responsibility.
Demonstrated ability to communicate verbally and in writing, internally and externally.
Proficient use of applicable technology.
Ability to work in a team environment.
Ability to travel as necessary.

Nice To Haves

Bachelor's degree.

Responsibilities

Independently provide application and system support for clients.
Resolve a full range of internal and external requests.
Assist with coordinating processes and programs related to client needs.
Perform administrator duties or provide oversight for applicable systems, as applicable.
Prepare responses to client complaints under the supervision of more senior management.
Conduct data collection, fact-finding, and research.
Conduct or coordinate training of others, as applicable.
Support compliance with and administration of applicable corporate and local policies and federal and state regulations.
Maintain documentation, as applicable.
Perform additional responsibilities as assigned.
Travel as necessary.