Client Enablement Manager

Skai•Chicago, IL

1d•$95,000 - $105,000•Hybrid

About The Position

Skai is seeking a creative, highly organized, and proactive Client Enablement Manager to help customers build the knowledge, skills, and confidence to maximize the value of the Skai platform. Reporting to the Director of Revenue & Client Enablement, this role drives customer education, platform proficiency, and engagement across Skai's global customer base. The manager will own and evolve Skai University, deliver personalized and group learning experiences, and develop scalable programs that help customers become more self-sufficient and successful. The role focuses on making learning engaging and impactful and on improving the customer experience through education, experimentation, and data-informed program development.

Requirements

Approximately 1–3 years of relevant professional experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role.
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions.
Strong communication, presentation, and facilitation skills, including the ability to engage customers, simplify complex concepts, and deliver memorable learning experiences.
Curiosity and proficiency with AI, including comfort using AI to automate workflows or build workflows to improve sales processes.
Strong content creation skills and ability to turn technical product knowledge into clear, engaging, practical educational materials.
Strong project management and organizational skills, with the ability to independently manage multiple programs and priorities.
Proactive and creative mindset, with willingness to take ownership, experiment, and continuously improve the customer experience.
Experience partnering across multiple stakeholders and cross-functional teams.

Nice To Haves

Prior customer-facing experience, including Customer Success, Account Management, or Sales.
Experience creating or managing customer education programs, online academies, or learning management systems such as 360Learning or similar platforms.
Exposure to digital customer success, community engagement, customer advocacy, or champion development programs.
Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate education program effectiveness.

Responsibilities

Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources.
Design and deliver customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions.
Create accessible learning content such as videos, tutorials, walkthroughs, guides, and interactive resources that simplify product capabilities.
Partner with Client Success teams to identify learning needs, address knowledge gaps, and support onboarding, adoption, and long-term success.
Develop programs that recognize customer expertise, encourage knowledge sharing, and build customer champions who advocate for Skai and drive adoption.
Experiment with new learning formats, AI-powered tools, and engagement strategies to make education more personalized, accessible, and scalable.
Recommend improvements and clearly communicate progress, risks, and decisions.
Track participation, course completions, certifications, customer feedback, and engagement trends; use data and customer insights to improve programs and measure their impact on adoption and proficiency.