Client Enablement Manager

Skai•New York, NY

1d•$95,000 - $105,000•Hybrid

About The Position

Skai is seeking a creative, highly organized, and proactive Client Enablement Manager to help customers build the knowledge, skills, and confidence to maximize the value of the Skai platform. Reporting to the Director of Revenue & Client Enablement, this role drives customer education, platform proficiency, and engagement across Skai’s global customer base. The manager owns and evolves Skai University, delivers one-to-one and group learning experiences, and develops scalable programs that help customers become more self-sufficient and successful. The role creates and maintains courses, learning paths, certifications, and self-service resources; delivers training and workshops; and develops accessible content that makes complex product capabilities easier to understand. It also partners with Client Success teams, builds customer champion and knowledge-sharing programs, tests new learning formats and AI-powered tools, and measures program effectiveness using participation, completion, feedback, and engagement data.

Requirements

Approximately 1–3 years of relevant professional experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role.
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions.
Strong communication, presentation, and facilitation skills, including the ability to engage customers, simplify complex concepts, and deliver memorable learning experiences.
Curiosity about and proficiency with AI, including comfort using AI to automate workflows or build workflows to improve sales processes.
Strong content creation skills and the ability to turn technical product knowledge into clear, engaging, practical educational materials.
Strong project management and organizational skills, including the ability to independently manage multiple programs and priorities.
Proactive, creative mindset and willingness to take ownership, experiment, and continuously improve the customer experience.
Experience partnering with multiple stakeholders and cross-functional teams.

Nice To Haves

Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales.
Experience creating or managing customer education programs, online academies, or learning management systems such as 360Learning or similar platforms.
Exposure to digital customer success, community engagement, customer advocacy, or champion development programs.
Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate education program effectiveness.

Responsibilities

Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources.
Design and deliver personalized and group customer enablement experiences, including platform training, webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions.
Create accessible learning content such as videos, tutorials, walkthroughs, guides, and interactive resources.
Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and support onboarding, adoption, and long-term success.
Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who advocate for Skai and drive adoption.
Experiment with learning formats, AI-powered tools, and engagement strategies to make customer education more personalized, accessible, and scalable.
Recommend improvements to the customer learning experience and communicate progress, risks, and decisions clearly.
Track participation, course completions, certification attainment, customer feedback, and engagement trends; use data and customer insights to improve programs and measure their impact on adoption and proficiency.