Client Enablement Specialist

Revenue Management Solutions • Tampa, FL

11d • Hybrid

About The Position

The Client Enablement Specialist helps franchise owners and other users understand and effectively use metiRi®, RMS’s AI-powered financial insights solution. The role begins with onboarding franchisees for a key client and supports users from onboarding through sustained adoption. It is hybrid, with work in the Tampa office on Tuesday, Wednesday, and Thursday, and approximately 10% travel to provide in-person client and franchisee training. The position reports to the Client Success Manager.

The specialist builds scalable enablement programs, plans and delivers onboarding and training, and creates user guides, demos, and FAQs. The role partners with Product Management on user education for new features and shares user feedback with the product team. It also uses adoption data to tailor support and provides insights for client business reviews.

Requirements

• At least 3 years of experience in client success, customer education, corporate training, or implementation, including training others on new tools or systems.
• Experience planning and delivering software onboarding, training, or webinars.
• Ability to explain financial and analytical concepts clearly to non-technical audiences.
• Bachelor’s degree in business, finance, accounting, communications, education, instructional design, or a related field, or an equivalent combination of education and experience.
• Legal right to work in the United States; RMS does not provide visa sponsorship.

Nice To Haves

• Experience with enterprise SaaS, analytics platforms, or financial data products.
• Familiarity with restaurant or hospitality finance, franchising, multi-unit operations, or financial benchmarking.

Responsibilities

• Build and manage scalable enablement programs that guide users from onboarding through sustained adoption.
• Plan and deliver onboarding so new metiRi users, including franchisees, can use the platform confidently.
• Lead live sessions, webinars, and drop-in Q&A sessions, both virtually and in person, explaining financial data in practical terms for franchisees and operators.
• Create user guides, demos, and FAQs, and demonstrate metiRi to clients and prospects.
• Partner with Product Management to prepare users for new features and bring user feedback back to the product team.
• Use adoption data to tailor user support.
• Provide adoption insights for client business reviews, helping clients understand usage and identify where further enablement could increase value.

Benefits

• Employer-paid medical insurance (HSA, HMO, or PPO), dental, vision, life, AD&D, and telemedicine.
• 401(k) with employer match and immediate vesting.
• Generous PTO, paid public holidays, and a floating personal holiday.
• Voluntary gym, disability, and pet insurance benefits.
• Global training, development, and career progression opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level