Principal Manager, Procurement Enablement & Contingent Workforce

Twilio

3d•$141,520 - $208,000•Remote

About The Position

Twilio is seeking a Principal Manager to lead Procurement and contingent workforce process transformation as the company grows. This high-visibility role will develop a long-term vision for scalable processes, moving from manual entries to simplified, agent-enabled workflows. The position oversees Procurement systems and compliance and drives collaboration across Source-to-Pay (S2P) teams and partner functions. The role leads four Procurement Enablement and Contingent Workforce program managers and is responsible for procurement systems and enhancements, including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools. It will transform procurement intake through AI-driven conversational and autonomous agentic systems, integrations, guided buying, real-time status updates, and renewal notifications. The manager will also redesign the end-to-end contingent workforce experience, oversee its program and governance, manage the VMS and global expansion, and develop a global talent supply chain. Additional work includes improving S2P processes and procurement policies; coordinating across AP, Accounting, Security, Privacy, Audit, IT, Legal, and other functions; delivering global training and enablement; managing preferred suppliers; developing an external supplier landing page; partnering on supplier GHG emissions reporting; simplifying POC and NDA workflows; and implementing automated KYS screening for vendors and carriers globally. Contracting requirements and legal positioning must be incorporated into redesigned processes. The role is remote, with ad hoc in-person attendance potentially requested for team gatherings, functional off-sites, or customer meetings. It is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Approximately less than 10% travel is anticipated. Compensation varies by location; stated ranges are $141,520–$176,900 in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $149,840–$187,300 in New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; and $166,400–$208,000 in the San Francisco Bay Area. The role may be eligible for equity and a corporate bonus plan.

Requirements

12+ years of experience managing procurement systems, S2P processes, and ITV/contingent workforce programs.
Familiarity with or participation in an ERP redesign and advanced knowledge of Oracle Cloud Procurement.
Strong understanding of or experience implementing Procurement agentic solutions that simplify and streamline processes.
Familiarity with or participation in a contingent workforce redesign and knowledge of Beeline or other VMS systems.
Track record of successful cross-functional leadership, collaboration, and relationship building.
Knowledge of requirements gathering, analysis, design, and implementation methodologies.
Ability to work independently and pragmatically and collaboratively to execute and deliver programs on time, considering upstream and downstream processes, systems, security standards, and compliance requirements.
Solid understanding of contracting fundamentals and how contracting fits within S2P, with the ability to design or redesign intake, policy, and workflow changes that preserve appropriate contracting positioning.
Technology-savvy change agent with knowledge of procurement and finance vendor landscapes, tool capabilities and gaps, and potential solutions.
Strong ability to manage multiple projects concurrently and sound business acumen.
Excellent written, presentation, and verbal communication skills, including the ability to communicate clearly and succinctly to multiple organizational levels.
Strong project management skills and ability to track and manage complex processes, with a desire to lead teams and projects.
Bachelor’s degree or equivalent experience.

Nice To Haves

Knowledge of NetSuite, Coupa, or Oracle Cloud is advantageous.
Experience in the technology industry and hyper-growth environments, with demonstrated ability to build scalable sourcing processes and systems from the ground up.
Track record of building collaborative, high-trust partnerships across matrixed internal business units and external vendor ecosystems to achieve shared strategic outcomes.
Experience scaling, structuring, and developing an ITV/contingent workforce and procurement process, including process change using agentic workflows.
Lean Six Sigma or similar process improvement experience.
Project management certifications.

Responsibilities

Lead a team of four Procurement Enablement and Contingent Workforce program managers responsible for process governance, support, enablement, improvement, and redesign.
Manage Procurement systems and enhancements, including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools.
Transform procurement intake by designing and deploying AI-driven conversational and autonomous agentic intake systems.
Integrate intake processes across systems to provide guided buying, real-time status updates, and renewal notifications and actions for sourcing and business owners.
Redesign the end-to-end contingent workforce process to make hiring simpler and faster and reduce handoffs between Procurement and the contingent workforce program team.
Oversee the contingent workforce program and governance, including VMS management and global expansion.
Develop a cohesive global contingent workforce supply-chain strategy that helps hiring managers find talent globally.
Lead S2P process enhancements and cross-functional collaboration with AP, Accounting, Security, Privacy, Audit, IT, and other functions.
Drive simplification and enhancement of Procurement policies.
Lead training and enablement for global hiring managers and Procurement stakeholders.
Track and manage the preferred supplier list and partner with Sourcing to increase preferred supplier usage.
Lead development of an external supplier landing page covering supplier FAQs, supplier portal navigation, invoice lookup, Twilio’s code of conduct, and sustainability expectations.
Partner with the sustainability team to lead reporting of supplier GHG emissions.
Simplify POC and NDA processes into a centralized agentic workflow.
Partner with Procurement Legal to incorporate contracting requirements and appropriate paper positioning into redesigned workflows, including agentic intake, guided buying, and POC/NDA processes.
Partner with Procurement Operations and Compliance to implement automated KYS screening for vendors and carriers globally.