University Program Coordinator

Cadence Design Systems • Austin, TX

3d

About The Position

The University Program Coordinator manages renewals of University Program software contracts, focusing on maximizing customer retention, reducing churn risk, and keeping databases accurate and up to date. The role initially supports university accounts in North America, with the possibility of adding other regions later. It may also involve special projects.

Requirements

• Strong communication skills and the ability to build long-term customer relationships.
• Proficiency with Office and Excel, and the ability to work in multiple databases at the same time.
• A self-motivated, problem-solving mindset and the ability to work independently.
• Strong organizational skills and the ability to manage multiple priorities.

Nice To Haves

• Experience communicating with customers by email and phone.
• Familiarity with online renewal forms and back-end order flow management.
• Proficiency with Salesforce.com and DocuSign.
• Experience working with AI tools.

Responsibilities

• Manage renewals for university accounts in North America, with other regions potentially added later.
• Proactively contact customers about renewals to help ensure their licenses do not lapse.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing and resolve issues to ensure timely completion.
• Support university users with registration, renewals, account creation for support, and other questions.
• Manage assigned renewal accounts for multiple academic product bundles.
• Coordinate with Cadence IT, Order Management, Export Compliance, and other groups as needed to complete tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed