Universal Teller I (Part Time)

IBC•Eagle Pass, TX

10d•Onsite

About The Position

The Universal Teller I processes a variety of customer banking transactions while delivering the “IBC Experience.” The role provides prompt, efficient, and friendly customer service while following bank teller policies and procedures. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet customers’ banking needs. This is a part-time, in-office position in Teller Operations.

Requirements

High school graduate or GED equivalent.
Strong oral and written communication skills.
10-key skills.
Focus on quality and accuracy, teamwork, sales and results, and customer service.
Sensitivity to guidelines, learning strategies, mathematics, and critical thinking.
Problem-solving ability, judgment, and sound decision-making abilities.

Nice To Haves

Bilingual ability, preferred for border markets.
1 to 6 months of cash-handling experience preferred.
At least 1 year of experience interacting with people preferred.

Responsibilities

Process paying and receiving teller transactions.
Provide prompt, efficient, and friendly customer service in accordance with the IBC Experience.
Balance and maintain an assigned cash box and vault, if applicable, and perform end-of-day processes.
Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
Meet Sales Performance Goals and participate in Referral Programs.
Participate in product and service initiatives supporting bank growth.
Attend company meetings.
Process foreign currency transactions.
Follow procedures to minimize errors and reduce losses.
Assist with issues related to customer transactions and answer banking-related inquiries.
Operate and maintain necessary teller equipment.
Assist with branch procedures under dual-control requirements, including branch opening and closing.
Assist with on-the-job training for their branch and other branches.
Report to and assist other branches as needed.
Perform sales functions and other duties as assigned.