Universal Branch Representative I - Southpark Branch

Virginia Credit Union•Colonial Heights, VA

About The Position

The Universal Branch Representative performs the duties of both a Teller and a Member Service Representative (platform). The role supports branch sales and service strategies and delivers an exceptional member experience through accurate transactions, account services, needs-based sales, and member relationship development. The representative handles teller-line and platform responsibilities, including processing deposits, check cashing, loan payments, cash advances, and other transactions; opening memberships and deposit accounts; assisting with deposit and loan accounts; and making appropriate referrals. The role also maintains cash drawers, follows applicable policies and procedures, completes required training, and supports branch and individual service and sales goals. A notary certification is required.

Requirements

Minimum high school diploma or equivalent.
Customer or member service experience; financial institution experience is preferred.
Cash-handling or business experience at a financial institution.
Knowledge of TCD transaction and settlement procedures.
Satisfactory computer skills.
Positive and effective communication and public relations skills.
Cross-selling, problem-solving, and interpersonal skills.
Sound judgment and ability to handle difficult situations and multiple tasks.
Professional appearance and manner.
Required notary certification, with the ability to stay informed about applicable rules and regulations.

Nice To Haves

Some college education or business courses.
Thorough understanding of products and services offered by financial institutions.

Responsibilities

Build member relationships through quality service and cross-selling VACU products and services.
Process paying and receiving transactions accurately, including deposits, check cashing, loan payments, miscellaneous sales, and cash advances; seek approval for transactions exceeding assigned authority.
Disburse cash, maintain and balance an assigned cash drawer daily, address discrepancies, and maintain cash levels in accordance with VACU policy.
Evaluate the needs of existing and prospective members and make appropriate referrals to Member Service Representatives and other services.
Open memberships and all types of deposit accounts, and assist with maintenance of deposit and loan accounts.
Assess members’ financial needs, identify cross-selling opportunities, expand relationships, and make appropriate referrals.
Engage members and prospective members professionally and courteously in person and by phone, responding to inquiries accurately and efficiently.
Maintain knowledge of VACU products, services, policies, procedures, and applicable loan documents and systems.
Provide lobby leadership, self-manage and guide co-workers, and adapt to the daily needs of members and the branch.
Perform follow-up and courtesy calls to build and retain member relationships.
Meet expectations for teller and Member Service Representative performance, including service quality, operations, and sales.
Deliver high-quality service and needs-based sales while meeting business goals and individual service and sales goals.
Handle troubleshooting and special assignments in support of the supervisor.
Maintain required notary certification and stay informed about notary rules and regulations.
Comply with enterprise policies and procedures, including Risk Management policies; complete required ongoing training, including BSA, OFAC, and Information Security; and report policy violations as required.
Maintain working knowledge of applicable federal and state regulations and corporate policies and procedures.
Perform other duties as required and assigned by the supervisor.