Universal Branch Representative I - Southpark Branch

Virginia Credit Union•Colonial Heights, VA

6d•$50,697 - $56,003

About The Position

The Universal Branch Representative performs the duties of both a Teller and a Member Service Representative (platform). The role supports branch sales and service strategies while delivering an exceptional member experience. It handles member transactions, deposit and loan account services, relationship-building, referrals, and needs-based sales in accordance with VACU policies and procedures. The representative is also responsible for meeting individual service and sales goals, maintaining regulatory and policy knowledge, completing required training, and supporting the supervisor with troubleshooting and special assignments. Other duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
Satisfactory computer skills.
Positive and effective communication and public relations skills, cross-selling, problem-solving, and interpersonal skills.
Sound judgment and the ability to handle difficult situations and multiple tasks.
Professional appearance and manner.
Customer or member service experience, preferably at a financial institution.
Cash-handling or business experience at a financial institution.
Knowledge of TCD transaction and settlement procedures.
Required notary certification; must stay informed of applicable notary rules and regulations.

Nice To Haves

Thorough understanding of products and services offered by financial institutions.
Some college education or business courses.
Referral-based lending knowledge.

Responsibilities

Establish member relationships through quality service and cross-selling VACU products and services.
Process member transactions accurately, including deposits, check cashing, loan payments, miscellaneous sales, and cash advances; seek approval for transactions beyond assigned authority.
Perform paying and receiving functions, maintain and balance a cash drawer daily, address discrepancies, and maintain cash levels within VACU policy.
Assess member needs and make referrals to Member Service Representatives and other appropriate resources.
Open memberships and all types of deposit accounts, and assist with maintenance of deposit and loan accounts.
Assess members’ financial needs, identify cross-selling opportunities, make appropriate referrals, and deepen member relationships.
Engage members and prospective members professionally and courteously in person and by phone; answer inquiries and phone calls accurately.
Handle member transactions quickly, efficiently, and courteously, identifying and assisting with member needs.
Maintain knowledge of VACU products and services, platform and teller-line policies and procedures, security, and information security.
Build and retain member relationships through follow-up and courtesy calls.
Meet teller and Member Service Representative performance expectations for service quality, operations, and sales, including individual and business goals.
Deliver high-quality service and needs-based sales to members.
Maintain required notary certification and stay informed of notary rules and regulations.
Comply with enterprise policies and procedures, complete required ongoing training including BSA, OFAC, and Information Security, and report Risk Management Policy violations.
Maintain working knowledge of applicable federal and state regulations, corporate policies and procedures, loan documents, systems, credit reports, and related lending documents.
Handle troubleshooting and special assignments in support of the supervisor; perform other duties as assigned.