Universal Experience Representative I

FIRSTLIGHT FEDERAL CREDIT UNION • Las Cruces, NM

1d • $18 - $22

About The Position

The Universal Experience Representative (UER) is an entry-level customer service role focused on helping members with everyday banking needs, including opening accounts, handling transactions, and providing financial education, either in person or virtually. The role is part of the Retail Floater team and provides coverage to various branches throughout the city. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. The position offers a growth path from learning the basics to advanced levels such as certified financial counselor and team leader. It requires excellent communication and problem-solving skills, exceptional service, and adherence to policies and procedures.

Requirements

• High school diploma or equivalent.
• One year of financial institution experience, or three years of customer service experience for every year of financial institution experience required.
• Excellent communication skills.
• Problem-solving skills.
• Commitment to exceptional service and following policies and procedures.

Responsibilities

• Help members with everyday banking needs, including opening accounts and handling transactions.
• Provide financial education in person or virtually.
• Build strong relationships with members and act as a trusted advisor.
• Recommend solutions that save members time and money.
• Provide coverage to various branches throughout the city as part of the Retail Floater team.
• Deliver exceptional service while following policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED