Universal Banker

Beginnings Credit Union•Camillus, NY

5d•Onsite

About The Position

Beginnings Credit Union is seeking a Universal Banker to support its member experience team by providing exceptional service to members, potential members, and coworkers in person, over the phone, and through email. The role works in a branch setting, serving as a business partner who offers technology solutions and helps members use technology to meet their financial needs. Consumer loan sales experience is preferred, including experience with products such as credit cards, personal loans, lines of credit, and home equity products. The Universal Banker addresses members’ financial needs through products, services, technology, transactions, and education. The role includes onboarding potential members, recommending appropriate products and services, completing account openings and servicing requests, and encouraging self-service solutions. The banker also supports sales and marketing initiatives, participates in community activities that may generate new member leads, and contributes to a positive team environment. A flexible schedule Monday through Friday is required.

Requirements

High school education or equivalent.
Notary license.
Proven technology abilities with smartphones, tablets, and innovative teller machines.
Skill engaging members and prospects in sales conversations.
Excellent verbal and written communication skills.
Ability to work a flexible schedule Monday through Friday.

Nice To Haves

One to two years of experience working at a financial institution is preferred.
Consumer loan sales experience is preferred, including products such as credit cards, personal loans, lines of credit, and home equity products.
Prior customer service experience is considered.

Responsibilities

Address members’ financial needs related to products, services, technologies, transactions, and education.
Use sales techniques to onboard potential members, determine their financial needs, and recommend appropriate products, services, and delivery channels, including deposit accounts, loans, and credit cards.
Encourage members to use self-service solutions.
Complete member requests accurately and in a friendly manner, including account openings, servicing requests, and transactions.
Learn Beginnings products and services to create cross-selling opportunities related to business lending, consumer lending, and wealth management.
Follow Beginnings policies, procedures, and training to meet regulatory, operational, and security requirements.
Service members through computers, smartphones, tablets, email, instant messaging, and video conferencing, and perform transactions using teller cash recyclers or similar member-assisted branch cash machines.
Participate in the Sales Incentive Program and contribute to team and organizational sales goals.
Consistently meet or exceed individual and branch goals.
Support marketing programs and initiatives, which may include hosting branch events and educational marketing programs.
Participate in community activities that may generate new member leads.
Contribute to a positive team environment by being responsive, respectful, and supportive of coworkers.
Perform other duties as assigned.