Universal Banker

Hancock Whitney Bank•Many, LA

7d•Onsite

About The Position

A Universal Banker acquires, manages, and retains meaningful client relationships through a consultative sales and service approach, proactively identifying and fulfilling clients’ financial needs. The role involves meeting clients and prospects in person and by phone, including in the financial center, through outbound calling, at businesses, and in educational seminars. The banker discovers financial needs and tailors product solutions, educates clients about self-service and digital banking options, refers clients to specialized business partners, and resolves problems using product and procedural knowledge. The role also processes routine and complex financial-center transactions, including deposits, withdrawals, and loan payments; manages client and prospect activity; and drives sales through financial needs assessments and appointment pipelines. Universal Bankers use ecosystem partnerships and community contacts to acquire, expand, and retain relationships, and help manage lobby traffic by greeting and directing clients. Duties may vary with financial-center needs. The position supports the Bank’s risk-management culture and operational and financial safety and soundness. The position requires NMLS registration under the SAFE Act of 2008. Employment is contingent on meeting initial and ongoing registration requirements, including acceptable background investigation results. The role requires working financial-center hours, including weekends and some evenings, and travel if required. It also involves working under stress and meeting deadlines, operating related equipment, and lifting, moving, or carrying approximately 10 pounds if required, subject to accommodation.

Requirements

High school diploma or GED required.
One year of sales and client-service experience in a professional environment; prior banking experience highly preferred, or a bachelor’s degree and cash-handling and customer-service experience in retail or a financial institution.
Proven ability to form and expand client relationships.
Ability to learn and navigate multiple banking systems and applications and use search tools to find information.
NMLS registration under the SAFE Act of 2008, with initial and ongoing registration requirements and acceptable background investigation results.
Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
Ability to learn products, services, and procedures quickly and accurately.
Comfort educating others on technology.
Professional, thorough, and organized, with strong follow-up skills.
Ability to work in a team environment and collaborate proactively with others to serve clients.
Ability to understand and follow policies, procedures, and regulatory requirements.
Ability to work financial-center hours, including weekends and some evenings.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment needed to perform essential job functions.
Ability to lift, move, or carry approximately 10 pounds if required, subject to accommodation.

Nice To Haves

Bachelor’s degree preferred.
Prior banking experience highly preferred.

Responsibilities

Meet with existing clients and prospects in person and by phone to build and maintain relationships, identify financial needs, and recommend tailored product solutions.
Educate clients about alternate service channels and digital solutions, including mobile, online, and ATM options.
Refer clients to business partners who can address specialized financial needs.
Use product and procedural knowledge to resolve client problems appropriately and efficiently.
Process routine and complex financial-center transactions, including deposits, withdrawals, and loan payments.
Conduct client and prospect management activities and proactive consultative sales conversations, including financial needs assessments.
Identify sales opportunities and build a pipeline of appointments to meet assigned sales goals.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
Help manage the lobby by greeting, engaging, and directing client traffic.
Perform duties according to the needs of the financial center.
Support the Bank’s risk-management culture and ensure operational and financial safety and soundness.
Maintain awareness of the environment, situation, and client, and use Lobby Management to manage client interactions and risk.