Universal Banker

Wings Credit Union•Brooklyn Center, MN

10d

About The Position

The Universal Banker acquires, expands, and enriches current and future member relationships by assisting and educating members with opening and managing accounts and finances. The role builds long-term relationships, provides personalized and professional member service, and identifies opportunities to cross-sell products and services that support members’ financial success. The position handles routine transactions and account requests, educates members about products and services, maintains follow-up opportunities, and refers members to financial experts when appropriate. It also researches and resolves moderately complex member issues, supports members with specialized account needs, provides notarial services, participates in community events and branch initiatives, and follows risk and compliance policies. Support for other Retail Delivery teams may be needed and may require travel. Hours are Monday through Friday, 8:45 a.m. to 5:15 p.m., and every other Saturday.

Requirements

High school diploma required.
Proven sales skills and one year of member service or retail banking experience preferred.
Cash-handling experience preferred.
Knowledge of banking and/or credit union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.
Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining service quality.
Excellent member service skills and a member-focused mindset.
Ability to work as part of a cohesive team and interact positively with other employees.
Proficiency with Microsoft Office products and general office equipment.
Comfort and confidence using self-service technology.
Good organizational skills, attention to detail, and a strong emphasis on accuracy and integrity.
Ability to maintain composure and solve problems with a positive, solutions-oriented mindset.
Excellent verbal and non-verbal communication skills.
Must obtain or possess a Mortgage Loan Originator (MLO) unique qualifier (NMLS registration number) and successfully complete all MLO Registry requirements, including background and credit checks, fingerprinting, and other applicable requirements under rules enacted pursuant to the S.A.F.E. Act.
Notary license required upon hire.
Must be bondable.

Nice To Haves

Some college preferred.
One year of member service or retail banking experience preferred.
Cash-handling experience preferred.
Knowledge of banking and/or credit union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.

Responsibilities

Assist members with deposits, withdrawals, check cashing, new account openings, service requests, and credit applications.
Educate members about credit union products and services, cross-sell offerings, and make qualified referrals for appropriate loan, deposit, and fee-income products and services.
Build trust and lasting member relationships through engagement, education, open-ended questions, listening, and a consultative approach.
Maintain a healthy sales pipeline by collecting member contact information and scheduling follow-ups.
Refer members to financial experts, such as First Mortgage and financial advisors, as needed.
Research and resolve moderately complex member issues, coordinating with other departments when necessary.
Meet and consistently exceed established sales goals.
Assist and follow up with members regarding fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types.
Provide notarial services, including witnessing and authenticating documents and verifying member identity.
Support the branch community through participation in Wings-sponsored and other community events.
Stay current on Wings promotions and participate in contests and activities that support business goals.
Follow risk and compliance processes and policies to safeguard member assets, maintain privacy, and act in members’ best interests.
Support other Retail Delivery teams as needed, which may require travel.
Perform additional responsibilities as assigned to meet business needs.