Universal Banker

Peoples Bank • Huntington, WV

4d • Onsite

About The Position

The Universal Banker provides excellent customer service in accordance with Peoples Bank policies and performs sales and service activities in branch locations. The role opens deposit accounts, handles customer service representative transactions, generates and executes consumer loans, lines, and deposit products, resolves customer service issues, and refers customers to appropriate resources or channels. The position contributes to banking center success by identifying customer needs and making referrals for bank products and services.

The role requires developing and retaining customer relationships, processing transactions accurately, maintaining confidentiality, resolving customer issues, meeting sales referral goals, and following operational standards for security, risk management, and compliance. The banker also makes weekly sales calls, records them in Salesforce, completes required training, and may travel for internal education, meetings, or branch coverage.

Requirements

• High school diploma or GED.
• At least 1 year of work-related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, with the ability to learn and navigate job-specific software.
• Knowledge of Windows and Microsoft Office, including Word and Excel.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to work effectively as part of a team.
• Ability to maintain consistent standing; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.
• Ability to pass background and credit standards required to hold NMLS credentials.
• Trustworthy and confidential behavior.
• Ability to perform well in a sales environment and interact professionally with customers and team members.

Responsibilities

• Deliver friendly, timely, and superior customer service.
• Develop and retain the customer base, greet customers by name, understand account ownership, and respond promptly to correspondence and customer issues.
• Maintain the confidentiality of customer business and uphold a position of trust and responsibility.
• Balance transactions, maintain an error record in accordance with policy, and identify and correct outages, seeking help for more difficult errors.
• Process complex, multi-step transactions.
• Research customer issues, identify helpful organizational resources, offer solutions, and follow up with customers on resolutions.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Maintain knowledge of consumer lending products and generate and execute consumer loans, lines, and deposit products.
• Turn service encounters into conversations that uncover customer needs and identify referral opportunities.
• Meet or exceed sales referral goals and maintain working knowledge of the bank's products and services.
• Refer customers to business partners for sales and cross-selling of bank products and services.
• Complete required training on bank and branch policies and procedures.
• Interpret safety rules, account documents, operating and maintenance instructions, consumer loan documents, and procedure manuals; speak effectively to groups of customers or employees.
• Follow operational standards regarding security, risk management, and compliance.
• Make weekly sales calls by phone or Zoom to clients or prospects, meet branch calling goals, and record calls in Salesforce.
• Interpret data to evaluate lending ratios and identify product and service opportunities.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Complete special projects as assigned.
• Travel for internal education and meetings, which may involve overnight stays, and provide coverage at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED