Universal Banker

S&T Bank•Pittsburgh, PA

11d•Onsite

About The Position

The Universal Banker delivers exceptional customer service for branch operations through teller-line, sales, and platform duties. The role supports individual and branch production goals by meeting assigned sales goals, and responsibilities are shared according to branch business needs. The position operates a customer service window, processes transactions accurately, protects customers and the bank from fraud, identifies customer needs, recommends suitable loan and deposit products, and helps build customer loyalty. The banker also supports account maintenance and opening, loan applications, follow-up and outbound calls, branch sales campaigns, and other duties as required. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 9:00 a.m. to 12:00 p.m.; flexibility around branch hours is required. CARE certification is required within six months of hire. The position also requires NMLS registration under the S.A.F.E. Act upon hire and/or before performing duties of a Mortgage Loan Originator, with annual maintenance of registration.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
NMLS registration and verification of a unique identifier under the S.A.F.E. Act upon hire and/or before performing Mortgage Loan Originator duties; registration must be maintained annually.
Strong interpersonal skills and the ability to work independently and as a team player.
Ability to be flexible around branch hours.
Physical ability to stand for two hours per day, sit for five hours per day, routinely lift up to 10 pounds, lift up to 20 pounds once per day, and occasionally lift or move up to 50 pounds.
Manual dexterity for typing and data entry, and close vision at 18–20 inches for computer work.

Responsibilities

Use computer systems, sales skills, product knowledge, and policy knowledge to operate the customer service window efficiently and accurately.
Identify customers, verify transaction authenticity, and take steps to protect customers and the bank from fraud, including verifying balances, placing holds, and documenting identification.
Accept deposits, verify endorsements, issue receipts, cash checks or coupons, accept savings deposits and withdrawals, and process loan or other payments.
Provide additional customer services, including bank money orders.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers to identify banking needs and recommend appropriate S&T loan and deposit products using available sales tools.
Complete the S&T sales process and customer-focused conversations, and document customer notes in the appropriate system.
Close business, perform follow-up calls to assess satisfaction and identify additional leads, and conduct outbound calls and participate in sales call campaigns as needed.
Build professional relationships with customers to identify needs and increase loyalty to S&T Bank.
Meet branch goals and sales and service standards, and demonstrate sales and service behaviors aligned with the bank's purpose, values, and core drivers.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders for new and existing accounts.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain good working relationships with employees in other departments and contribute as an independent worker and team player.
Complete NMLS requirements for S.A.F.E. Act certification and maintain required registration annually.
Assume additional duties as required, including balancing ATMs and processing deposits.