Universal Banker

S&T Bank•White Oak, PA

11d•$18 - $31•Onsite

About The Position

The Universal Banker delivers exceptional customer service through branch operations, teller-line transactions, sales, and platform duties. The role supports individual and branch production goals, meets assigned sales goals, and shares duties according to the branch’s business needs. The banker uses computer systems, product knowledge, sales skills, and knowledge of policies and procedures to process customer transactions accurately and efficiently, protect customers and the bank from fraud, and identify appropriate financial products and services. The position also supports account opening and maintenance, customer outreach, loan application preparation, and branch sales and service initiatives. The banker works with branch management and colleagues in other departments, follows bank policies and procedures, and performs additional duties as required. The listed branch hours are Monday through Thursday, 8:30 a.m. to 5:00 p.m.; Friday, 8:30 a.m. to 6:00 p.m.; and Saturday, 9:00 a.m. to 12:00 p.m. Flexibility around branch hours is required.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
Complete NMLS registration requirements for S.A.F.E. Act certification and maintain registration annually when performing applicable Mortgage Loan Originator duties.
Flexibility around branch hours, including the stated Saturday hours.
Ability to use keypad, electronic, and office equipment; perform typing and data entry; stand and sit as described; routinely lift up to 10 pounds, lift a maximum of 20 pounds, and occasionally lift or move up to 50 pounds.
Close vision at 18–20 inches for computer work; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Strong interpersonal skills and ability to work independently and as a team player.

Responsibilities

Operate the customer service window using computer systems, sales skills, product knowledge, and bank policies and procedures.
Identify customers, verify transaction authenticity, complete fraud-prevention steps, verify balances, place holds, and document identification as required.
Accept deposits, verify endorsements, and issue receipts.
Cash checks or coupons, identify customers, verify endorsements and balances, and refer transactions to branch management for authorization when necessary.
Process savings deposits and withdrawals, loan payments, and other payments; provide bank money orders and other customer services.
Balance window cash daily; perform ATM settlement and assist with vault balancing where applicable.
Profile customers to understand their needs and recommend appropriate S&T loan and deposit products.
Use sales tools, complete customer-focused sales conversations, document notes in the appropriate system, identify banking needs, close business, and make follow-up calls.
Build professional customer relationships, identify add-on sales opportunities, and make product recommendations based on customer needs.
Contribute to branch goals and sales and service standards, and demonstrate sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Call new-account customers to assess satisfaction and identify additional leads.
Make outbound calls using branch playbook guidance, sales and service guide scripts, and potential-customer lists to grow existing relationships.
Participate in branch sales call campaigns as needed.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain accounts, answer questions, resolve account problems, and handle check orders for new and existing accounts when needed.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain effective working relationships with employees in other departments and contribute independently and as a team member to branch success.
Complete NMLS requirements for S.A.F.E. Act certification, provide proof of registration and a unique identifier upon hire or before performing Mortgage Loan Originator duties, and maintain registration annually.
Assume additional duties as required, including balancing ATMs and processing deposits.
Complete CARE certification within six months of hire.
Complete the required retail training program, including CSR and RSA training programs.