Universal Banker

LED FastStart • Lafayette, LA

7d

About The Position

The Universal Banker provides exceptional customer service while performing both Teller and Platform duties. The role markets the Bank’s products and services to new and existing clients, performs Teller transactions, services customers with non-complex platform needs, and opens new deposit accounts. The Universal Banker is expected to deliver exceptional customer service across Teller and Platform activities, communicate with customers to identify their needs and offer financial solutions, and escalate issues to the appropriate partners when needed. The role also requires working efficiently and independently with little supervision, completing assignments accurately and on time, maintaining an organized work area and professional appearance, and meeting individual performance metrics.

This job description is not intended to contain a comprehensive list of all duties or responsibilities; these may change at any time with or without notice. M C Bank is an Equal Opportunity / Affirmative Action employer committed to diversity and inclusion. Hiring decisions are based on qualifications, merit, and business needs.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong organizational, critical thinking, and communication skills.
• Ability to work efficiently and independently with little supervision.

Nice To Haves

• At least one year of previous Teller experience is preferred.

Responsibilities

• Market the Bank’s products and services to new and existing clients.
• Perform all Teller transactions.
• Open and close consumer deposit accounts.
• Troubleshoot debit card and Online Banking issues.
• Service customers with non-complex platform needs.
• Communicate with customers to determine their needs and offer financial solutions.
• Escalate issues to appropriate partners when necessary.
• Complete assignments accurately and in a timely manner with minimal supervision.
• Maintain a clean, organized work area and professional appearance.
• Meet individual performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED