Universal Banker

American Bank & Trust•Stickney, SD

11d•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs and provide suitable products or connect them with the appropriate areas of the bank. The role performs teller duties and customer service, handles IRA-related transactions and debit card requests, assists customers with Internet Banking and other retail technology products, and maintains specified risk-related files and customer accounts. The position also supports teamwork, represents the bank at community events, participates in retail meetings and required training, and follows compliance procedures. Performance is assessed against goals, regulatory compliance, sales and growth targets, teller balancing accuracy, and quarterly referral goals. Work is primarily within the bank during normal business hours, with some Saturday work required and possible unscheduled evening or weekend work. Occasional out-of-town and overnight travel may be required.

Requirements

High school diploma or equivalent.
Strong communication skills.
Customer-service focus.
Ability to maintain confidentiality of customer information.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.
Ability to lift and move up to 20 pounds of office supplies and equipment.
Some bending, turning, and twisting is required.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience helpful.

Responsibilities

Identify customer needs and provide appropriate bank products or refer customers to the appropriate areas of the bank.
Perform teller duties and provide customer service in the teller line.
Handle IRA distributions and sales, and attend IRA sessions to stay current on changes.
Process debit card requests, including activation, closure, deletion, hot-card requests, research, and customer issue resolution.
Connect customers to Internet Banking and other retail technology products and assist with related banking issues.
Maintain risk-related files and records for dormant, negative, and write-off accounts, as well as Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Build relationships with other bank employees to enhance teamwork.
Represent the bank at civic and community events.
Participate in retail meetings, follow compliance procedures, and complete required training.
Perform other duties as assigned.