Universal Banker

Ameris Bank•Augusta, GA

About The Position

Ameris Bank is a purpose-driven company serving customers throughout the Southeast, Mid-Atlantic, and nationwide through digital offerings and its mobile app. The Universal Banker serves as both a Teller and Personal Banker, consulting with customers by assessing their financial profiles, identifying needs, and recommending appropriate products and services. The role helps attract, expand, and retain consumer and business relationships and contributes to the banking center’s financial growth. It also supports customers and colleagues through account services, teller operations, issue resolution, onboarding, and training. Other projects and duties may be assigned.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
Ability to work as a motivated team player and develop and maintain collaborative relationships.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Contribute to the banking center’s financial growth by establishing, expanding, and retaining high-value consumer and business client relationships.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, develop customer loyalty, and solicit feedback.
Use need-based sales techniques and customer financial profiles to identify products and services that can attract, expand, and retain client relationships.
Maintain working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend budgetary needs and methods for improving the client experience to supervisors.
Understand root causes of customer service issues and implement resolutions, involving supervisors in more complex matters.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line when needed, operating the teller drawer and performing advanced teller functions, including researching cash discrepancies and handling complex transactions.
Perform accurate transactions, balance each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Assist and train colleagues and serve as a mentor.
Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; the bank absorbs a major portion of healthcare costs, and coverage begins on the first of the month following 30 days of employment.
Life insurance provided at no additional cost.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.