Universal Banker

First Citizens Bank • Belleville, IL

15d

About The Position

At First Citizens Bank, the Universal Banker helps customers and communities by processing branch transactions and customer service requests, explaining the bank’s capabilities, tools, and resources, and supporting branch sales efforts by identifying and referring opportunities to the appropriate bank partner. The role calls for proactive communication, professionalism and empathy, adaptability to new information and technology, teamwork, and the ability to manage shifting priorities.

The position fosters collaborative relationships with customers, prospects, and colleagues. It involves initiating conversations to identify sales or referral opportunities, listening and asking questions to understand customer needs, and promptly addressing immediate needs. The banker also seeks coaching, supports bank initiatives, and uses available tools to improve performance.

The role follows applicable regulations, bank policies, procedures, and delegated authorities to manage risk across customer interactions, transactions, and financial exposures. It includes completing required training on time and performing assigned office management duties. Associates responsible for deposits are accountable for transaction accuracy and operational efficiency, which may be measured individually and as part of team performance.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.

Nice To Haves

• At least 1 year of recent banking experience, ideally as a Bank Teller or Universal Banker.
• At least 1 year of recent, high-volume cash-handling experience in U.S. dollars.
• Previous sales experience.

Responsibilities

• Process branch transactions and other customer service requests.
• Facilitate customer awareness and education of the bank’s capabilities, tools, and resources.
• Support branch sales efforts by identifying and referring opportunities to appropriate bank partners.
• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities; listen and ask questions to understand customer needs and preferences, then act promptly on immediate needs.
• Seek coaching, support bank initiatives, and use tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk related to customer interactions, transactions, and financial exposures.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• When responsible for deposits, maintain transaction accuracy and operational efficiency.

Benefits

• The employer describes a competitive benefits program designed to meet associates’ needs; details are available at the linked benefits page.
• Some roles may include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED