Universal Banker-Floater

Guaranty Bank & Trust Company•Batesville, MS

24d

About The Position

The Universal Banker provides retail banking services and products to bank customers and serves as a key representative of Guaranty Bank to retail customers. The role handles customer transactions, verifies that retail banking transactions are complete, and develops business opportunities with current and prospective customers. This position floats to bank locations in the Delta Region of Mississippi as needed. Travel from the employee’s home-base location to other bank locations is expected, and reliable transportation is required. Mileage for work-related travel is reimbursed. The position is regular, full-time, hourly, and non-exempt. Saturday rotation work and overtime as needed are part of the role.

Requirements

High school diploma or equivalent.
Required: 1 to 2 years of experience in banking or a related field.
Reliable transportation to travel from the home-base location to other bank locations.
Proficient alphanumeric data-entry skills.
Ability to perform the essential functions satisfactorily, with or without reasonable accommodation.
Ability to meet the physical requirements of the role, including daily lifting and carrying of up to 10 pounds.

Nice To Haves

Post-secondary certificate or degree in accounting, finance, or business; relevant experience may be considered.
Preferred: 3 to 5 years of experience in banking or a related area.
Notary certification.

Responsibilities

Provide efficient, tactful customer service and handle paying and receiving teller functions.
Safeguard cash and cash equivalents; receive and process night deposit bags; and open, balance, and replenish ATMs as assigned.
Sell and process gift and travel cards, maintaining the associated log and inventory.
Rent safe deposit boxes and admit customers to the safe deposit vault.
Initiate and follow up on research requests; assist with teller balancing as needed.
Work on a Saturday rotation schedule.
Sell, service, and cross-sell deposit accounts, loan products, transaction accounts, safe deposit boxes, and other bank products and services.
Develop new business by interviewing customers, identifying desired financial services, explaining alternatives, and making appropriate referrals.
Open accounts and prepare the required documents.
Research and resolve customer problems, serving as a liaison with other bank departments when needed.
Initiate customer wire transfers and debit card disputes; assist with check orders and related inquiries; and issue starter debit cards.
Provide relief coverage for stations to coordinate lunch and break coverage.
Receive, sort, and forward incoming mail; type memos, correspondence, reports, and other documents; and perform related clerical tasks such as photocopying, faxing, and filing.
Assist with basic checking and internet account inquiries unless the matter requires a substantial amount of time.
Open and close the visitor area and keep the hospitality area neat, clean, and stocked with customer information.
Ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully; greet customers courteously, use their names, offer additional assistance, and thank them.
Develop professional relationships with management and colleagues and follow bank policies and procedures.
Answer incoming calls, assist callers, and route them appropriately; receive visitors and direct them as needed.
Work overtime as needed, assist other departments, and perform other duties as assigned.