Universal Banker

American Bank & Trust•Wessington Springs, SD

5d•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs, provide appropriate products, and connect customers with other areas of the bank when needed. The role performs teller duties and customer service, handles IRA distributions and sales, processes debit card requests, assists customers with Internet Banking and other retail technology products, and maintains risk-related files and customer records. The position also supports teamwork, community engagement, compliance, and required training. Work is performed largely within the bank and generally during normal business hours. Some Saturday work is required, and unscheduled evening or weekend work may be needed to meet customer and employee needs. Occasional out-of-town and overnight business travel may be required. The role involves prolonged and frequent mental and visual concentration, periodic stressful situations, lifting and moving up to 20 pounds, and some bending, turning, and twisting.

Requirements

High school diploma or equivalent.
Strong communication skills.
Customer-service focus.
Ability to maintain confidentiality of customer information.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.
Ability to lift and move up to 20 pounds of office supplies and equipment.
Ability to perform some bending, turning, and twisting.
Availability for required Saturday work and possible unscheduled evening or weekend work and occasional out-of-town and overnight business travel.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience helpful.

Responsibilities

Identify customer needs and provide appropriate banking products or refer customers to the appropriate bank areas for solutions.
Perform teller duties and provide customer service in the teller line.
Handle IRA distributions and sales, and stay current by attending IRA sessions.
Process debit card requests, including activation, closure, deletion, hot-card requests, and customer issue research.
Connect customers to Internet Banking and other retail technology products and assist with related banking issues.
Maintain risk-related files and records for dormant, negative, and write-off accounts, as well as Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develop relationships with other bank employees to enhance teamwork.
Represent the bank at civic and community events.
Participate in Retail meetings, follow compliance procedures, and complete required training.
Perform other duties as assigned.
Meet or exceed goals established by the immediate supervisor, comply with regulatory requirements, and meet sales and growth goals.
Balance efficiently and accurately, with quarterly offages of fewer than three, and achieve at least three referrals quarterly.