Universal Banker

Tompkins Community Bank•Le Roy, NY

About The Position

Responsible for delivering accurate and efficient branch banking services through teller transactions, account servicing, customer support, and sales activities in accordance with bank policies and procedures. The role supports branch operations, security, and compliance, performs teller and customer service responsibilities, and serves as supervisor on duty when needed to help ensure consistent service, operational effectiveness, and client relationship growth. The position focuses on transaction accuracy and operational efficiency; client service and relationship support; business development and referrals; branch coverage and operational support; and adherence to compliance, security, and internal controls. The Universal Banker may support branch balancing, offsite ATM upkeep, branch opening and closing, supervisory coverage, and coverage at other locations when needed. The role also includes support for consumer and residential lending and requires NMLS registration when applicable.

Requirements

High school diploma or GED required.
Minimum of two years of experience in customer service, sales, or a related role required.
Demonstrated proficiency in the sales process, including identifying client needs, recommending appropriate products and services, and achieving referral goals.
Strong interpersonal, verbal, and written communication skills.
Demonstrated ability to deliver high-quality customer service in a professional environment.
Active Nationwide Mortgage Licensing System and Registry (NMLS) registration, or ability to secure registration upon hire; employment is contingent upon successful completion of a credit report review.

Nice To Haves

Prior banking experience preferred.

Responsibilities

Process teller transactions accurately and according to established bank procedures.
Perform branch balancing activities and support upkeep of assigned offsite ATMs as required.
Assist with branch opening and closing, vault access, and alarm procedures under dual control, as assigned.
Respond to customer inquiries promptly and professionally, coordinating specialized services through appropriate bank departments.
Complete documentation and point-of-sale processing for new accounts, loans, deposits, and related service needs.
Provide safe deposit box services and general branch support consistent with service expectations.
Identify client needs and recommend appropriate products and services to deepen relationships and support referral goals.
Solicit new business from current and prospective customers to support branch growth objectives.
Maintain working knowledge of company products and services for effective sales and service conversations.
Serve as supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
Provide periodic reports, sales information, and other requested updates to supervisors and business partners.
Support team and branch coverage needs, including Saturday work and assistance at other company locations as required; float to other branches when necessary to meet business needs.
Perform duties in accordance with company policies, procedures, and regulatory requirements.
Support branch security and operational controls by consistently following established practices.
Fulfill requirements related to consumer and residential lending support, including NMLS registration when applicable.