Universal Banker

American Bank & Trust - South Dakota•Stickney, SD

11d•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs, provide appropriate products, and refer or cross-sell customers to relevant areas of the bank. The position performs teller duties and provides customer service in the teller line. It also supports IRA transactions, debit card requests, internet banking and other retail technology products, and maintenance of specified risk-related files and customer accounts. The role contributes to teamwork and community engagement, participates in retail meetings and required training, and follows compliance procedures. Performance is measured against annual goals, regulatory compliance, sales and growth goals, accurate balancing, and referral targets. Work is primarily performed within the bank during generally normal business hours. Some Saturdays are required, and unscheduled evening or weekend work may be needed. Occasional out-of-town and overnight business travel may be required. The work involves prolonged mental and visual concentration and may include stressful situations involving competing priorities and deadlines. Physical tasks include lifting and moving up to 20 pounds and occasional bending, turning, and twisting.

Requirements

High school diploma or equivalent.
Strong communication skills.
Customer service focus.
Ability to maintain confidentiality of customer information.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.
Ability to lift and move up to 20 pounds of office supplies and equipment.
Ability to perform occasional bending, turning, and twisting.
Ability to work some Saturdays; unscheduled evening and weekend work may be needed.
Ability to travel out of town and overnight occasionally may be required.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience helpful.

Responsibilities

Interact with customers courteously and professionally to identify their needs, provide suitable products, and connect them with appropriate bank areas for solutions.
Perform teller duties and provide customer service in the teller line.
Handle IRA distributions and sales, and stay current by attending IRA sessions.
Process debit card requests, including activation, closure, deletion, hot-card requests, researching customer issues, and review.
Connect customers to Internet Banking and other retail technology products and assist with related banking issues.
Maintain risk-related files and accounts, including dormant, negative, and write-off accounts, and records for Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develop relationships with other bank employees to enhance teamwork.
Represent the bank at civic and community events.
Participate in retail meetings, follow compliance procedures, and complete required training.
Perform other duties as assigned.