Universal Banker

Y-12 Career • Maryville, TN

11d

About The Position

As a Member Experience Consultant (MXC), you build relationships with members, solve problems, and help members feel confident about their financial decisions. The role includes everyday banking responsibilities and goes beyond completing transactions to make banking easier, more personal, and more helpful. You help members navigate their financial needs, understand important decisions, and find suitable solutions through professional, accurate, and genuinely helpful service.

Requirements

• Enjoy helping people and finding solutions.
• Communicate clearly, build trust naturally, and enjoy connecting with others.
• Believe great service involves understanding a person's needs, not just completing a transaction.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with service requests.
• Identify opportunities to connect members with products and services that may improve their financial well-being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver professional, accurate, and genuinely helpful service.
• Help members navigate important financial decisions with confidence and create positive experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed