Universal Banker

Beacon Bank•Westfield, MA

10d•Onsite

About The Position

The Universal Banker performs the responsibilities of both a Teller and a Personal Banking Representative. The role delivers an exceptional customer experience, processes transactions, opens and maintains accounts, and proactively develops, retains, and expands customer relationships. The Universal Banker cultivates relationships, promotes Beacon Bank products and services, supports digital banking engagement, and follows bank policies, procedures, and regulatory requirements. The position is in the Retail Banking Division’s Branch Network and reports to the Branch Manager. It is located in Westfield, Massachusetts, is non-exempt and non-officer, and is assigned Grade 5. The stated salary range is $20.00–$27.13; actual compensation depends on factors including skills, relevant experience, and work location.

Requirements

High school diploma or equivalent required.
Prior teller or sales experience in a goal-oriented environment.
Proven cash-handling and customer-service experience.
Knowledge of bank products, services, and operating procedures.
Excellent oral and written communication skills.
Detail-oriented, with strong organizational and time-management skills.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
Superior customer-service and sales skills.
Strong communication and interpersonal skills.
Ability to identify customer needs and make appropriate recommendations.
Ability to prioritize workflow, multitask, and meet deadlines.
Enthusiastic, goal-oriented, and customer-focused approach.
Ability to analyze situations and solve complex issues.

Nice To Haves

Associate’s degree or banking courses preferred.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by identifying customer needs and recommending appropriate products and services.
Educate and assist customers with digital banking services and convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
Offer a range of financial products and services, including referrals to business partners; maintain basic knowledge of lending products.
Meet or exceed individual incentive goals and contribute to branch goals.
Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
Maintain and balance a cash drawer daily within guidelines; handle cash accurately and efficiently.
Assist with daily branch responsibilities, including proper balancing and timely delivery of work to appropriate departments.
Provide backup support to Teller Supervisors and participate in branch meetings.
Perform account-opening procedures and account maintenance requests accurately.
Follow bank policies and procedures, protect bank assets, and maintain the confidentiality of customer information in accordance with Customer Information Practices.
Comply with banking regulations and requirements, including BSA/AML.
Follow procedures to help deter robbery and fraud.
Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.