Universal Banker

Wings Credit Union•Coon Rapids, MN

10d

About The Position

This position is responsible for acquiring, expanding, and enriching current and future member relationships by assisting and educating members in opening and managing their accounts and finances. The Universal Banker builds long-term relationships, cross-sells products and services that support members’ financial success, provides personalized professional service, and looks for opportunities to develop additional business. The role handles routine and moderately complex member needs, including account transactions and maintenance, account openings, credit applications, referrals, issue resolution, and specialized account situations. It also supports branch and community activities, follows risk and compliance processes, and may provide support to other Retail Delivery teams, which can require travel. The schedule is Monday through Friday, 8:45 a.m.–5:15 p.m., and every other Saturday, 8:45 a.m.–1:15 p.m. The stated pay range is $22.25–$23.50 per hour, plus incentives and a 3% annual target bonus. The employer anticipates the position will close on 11/10/2026.

Requirements

High school diploma required; some college preferred.
Proven sales skills and one year of member service or retail banking experience preferred.
Cash-handling experience preferred.
Knowledge of banking and/or credit union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.
Ability to work efficiently in a fast-paced, sometimes stressful environment while maintaining quality of service.
Excellent member-service skills and a member-focused mindset.
Ability to work cohesively as part of a team and interact positively with other employees.
Proficiency with MS Office products and general office equipment.
Comfort and confidence using self-service technology.
Good organizational skills, attention to detail, accuracy, and integrity.
Ability to maintain composure and solve problems with a positive, solutions-oriented mindset.
Excellent verbal and non-verbal communication skills.
Must obtain or possess a Mortgage Loan Originator (MLO) unique qualifier (NMLS registration number) and successfully complete MLO Registry requirements, including background and credit checks, fingerprinting, and other applicable S.A.F.E. Act requirements.
Notary license required upon hire.

Nice To Haves

Some college.
Proven sales skills and one year of member service or retail banking experience.
Cash-handling experience.
Knowledge of banking and/or credit union regulations.
Experience recommending products and plans to improve a member’s financial position.

Responsibilities

Assist members with deposits, withdrawals, check cashing, account openings, service requests, and credit applications.
Educate members about credit union products and services, cross-sell appropriate offerings, and make qualified referrals for loan, deposit, and fee-income products and services.
Build trusting, lasting member relationships through engagement, education, open-ended questions, listening, and a consultative approach.
Maintain a sales pipeline by collecting member contact information and scheduling follow-ups.
Refer members to financial experts, such as First Mortgage and Financial advisors, when needed.
Research and resolve moderately complex member issues, coordinating with other departments as needed.
Meet and consistently exceed established sales goals.
Assist and follow up with members regarding fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types.
Provide notarial services, including witnessing and authenticating documents and verifying members’ identities.
Participate in Wings-sponsored and community events and support promotions, contests, and activities.
Follow risk and compliance processes and policies to safeguard members’ assets, maintain privacy, and act in members’ best interests.
Support other Retail Delivery teams when needed, which may require travel.
Perform additional responsibilities as assigned to meet business needs.