Universal Banker

CENTRAL BANCOMPANY, INC. • Concord, MO

11d • Onsite

About The Position

Central Bank of St. Louis is a community-focused financial institution serving individuals and businesses throughout the St. Louis region. The Universal Banker delivers customer service across teller transactions and personal banking services, acting as a primary point of contact for customers. The role handles day-to-day transactions, identifies financial needs, recommends suitable products and services, and builds customer relationships while meeting referral goals that support branch growth and customer satisfaction. The position conducts relationships and activities in accordance with Bank policies, procedures, systems, the corporate code of conduct, Bank Secrecy Act requirements, and applicable state and federal laws and regulations.

Regular in-person attendance at the assigned branch is required. The role requires reliable and punctual attendance and may involve additional responsibilities, duties, or projects as they arise.

Requirements

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Demonstrated proficiency in English, including reading, writing, speaking, and comprehension.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.
• High school diploma or equivalent required.
• Ability to identify, count, and handle U.S. currency and coin accurately in accordance with established procedures.
• Basic math and computer proficiency.
• Ability to operate standard banking and office equipment.
• Ability to meet referral performance expectations and goals.
• Regular in-person attendance at the assigned branch location, with reliable and punctual attendance.
• Willingness to assume additional responsibilities, duties, or projects as they arise.

Nice To Haves

• Prior banking, cash handling, or customer service experience preferred.
• Sales or referral experience is a plus.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments, while minimizing operational errors.
• Open and maintain consumer accounts accurately and in compliance with applicable requirements, providing a positive onboarding experience.
• Engage customers in conversations to identify financial needs and recommend appropriate products and services.
• Participate in referral programs, meet established goals, and contribute to branch sales performance.
• Maintain and balance a cash drawer in accordance with established limits and procedures.
• Provide customer service in person and by phone, resolving issues professionally and attentively.
• Maintain working knowledge of bank products, services, and applicable regulations to support customers.
• Follow established procedures to prevent fraud, identify suspicious activity, and comply with security protocols.
• Comply with applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED