Universal Banker

Bankwell Financial Group•Fairfield, CT

4d•Onsite

About The Position

The Universal Banker is a multi-functional position within a Retail Branch, responsible for opening new accounts, maintaining and servicing customer accounts, conducting teller transactions, and helping manage branch cash and the vault. The role identifies additional customer banking needs, recommends suitable products and services, and explains digital and online banking tools. The position rotates between Bankwell’s Fairfield, CT and Westport, CT locations. When the Branch Manager or Assistant Branch Manager is absent, the Universal Banker is responsible for managing the branch. The role is non-exempt.

Requirements

Minimum 1–3 years of relevant experience in consumer banking, business banking, or retail services.
Working knowledge of Microsoft Office, Windows-based computer systems, and digital and online banking services used in the industry.
Excellent verbal and written skills.
Digital fluency.
Customer service skills or prior quality sales experience.
Strong communication skills, including problem solving, task completion, and customer focus.
Interpersonal skills and ability to handle difficult situations and customers.
Ability to work as part of a team.
Attention to detail and ability to handle confidential and sensitive information.
Strong integrity and personal ethics.
Cash-handling, processing, and mathematical skills.
Ability to lift up to 10 pounds occasionally, or a negligible amount frequently or constantly to move objects.
Willingness to work alternating shifts and Saturdays.

Responsibilities

Listen to customers, assess their needs, and provide promised services.
Cross-sell bank products and services based on customers’ needs.
Perform Sales and Lead Teller responsibilities.
Maintain vault and ATM cash within required limits.
Process customer transactions accurately and promptly.
Help coach branch staff to have consultative customer conversations.
Greet lobby customers and answer the phone professionally and courteously.
Obtain required information and documentation for new accounts.
Handle routine inquiries and gather customer feedback.
Ensure daily activities comply with applicable regulations, policies, and procedures.
Assist with daily, weekly, and monthly branch and ATM reconciliations, general ledger balancing, audits, and other operational duties.
Assist with opening and closing the branch.
Assist other branch personnel and perform other duties as required.
Manage the branch when the Branch Manager or Assistant Branch Manager is absent.
Inform customers about digital and online tools that can enhance their banking experience.