Universal Banker

Centier Bank•La Porte, IN

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to provide a remarkable client experience. The role involves understanding clients’ transaction requirements, explaining available options, educating clients, retaining and deepening existing relationships, and recommending relevant bank products and services. The banker supports branch operations, including account openings, account management, financial service needs, and maintenance, while completing transactions accurately and efficiently and maintaining accurate records and accountability for assigned funds. The position participates in the branch’s servant sales process, supports sales tactics, and helps clients make informed financial decisions. It also involves maintaining knowledge of the bank’s products, services, and digital channels; following applicable compliance requirements; resolving client issues; supporting branch cash operations; and contributing to individual, branch, and organizational goals. The role may include mentoring associates, community involvement, volunteer activities, and ongoing development.

Requirements

High school diploma or equivalent.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
Ability to proofread and verify written materials.
High attention to detail and accuracy.
Ability to enter and retrieve computer information, sort documents, and follow logical instructions and systems.
Ability to assess the authenticity of currency by texture.
Ability to work well with others and in a team environment.
Ability to listen to understand client problems, evaluate options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adopt new technology, system conversions, and software rollouts through successful implementation.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.

Nice To Haves

Banking experience is a plus but is not required.
At least six months of customer service or cash handling experience is desirable.

Responsibilities

Provide friendly, positive, professional, and high-quality service to clients.
Build rapport, identify client needs, explain and recommend solutions, handle objections, and seek clients’ business.
Understand, promote, and advise clients on bank products, services, and digital delivery channels.
Complete teller transactions, including accepting deposits and loan payments; verifying cash and endorsements; cashing checks within authorized limits; issuing money orders and official checks; and redeeming savings bonds.
Count the cash drawer daily, balance it, and investigate discrepancies.
Comply with BSA/AML/OFAC requirements and report suspicious activity or clients to management or the Security Department.
Protect confidential client information and handle client problems and complaints promptly and efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, the branch vault, and associates’ drawer balancing.
Conduct client onboarding and outbound follow-up calls related to quality conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain knowledge of the bank’s products and services and pursue further development when needed.
Represent Centier professionally through community involvement, external initiatives, and volunteerism, and log volunteer hours in the volunteer system.
Participate in personal development, online learning, and internal or external training.
Identify opportunities to refer clients to specialists in other business lines.
Perform PA’s, aisle time, and other promotional activities, if applicable.
Maintain professional appearance and conduct, an orderly work area and branch, and compliance with the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates on tasks and assignments.
Work evenings, some weekends, and at other branches as needed.
Train and onboard new associates as a Branch Teller Mentor.
Interview clients at the new accounts desk, assess their needs, and manage personal and business account openings from start to finish.