Universal Banker

GNB BANK•Ackley, IA

78d•Onsite

About The Position

This position is responsible for processing customer transactions, maintaining a cash drawer, interviewing potential and existing customers for new accounts, and cross-selling/serving based on customer needs while providing excellent customer service. The role involves representing the bank professionally and courteously, ensuring prompt and accurate service. It also includes assisting customers with various banking products and services, recognizing and reporting suspicious transactions, reviewing reports, handling telephone calls, and greeting visitors. Ensuring operational integrity through compliance with all policies, procedures, and regulations is a key aspect of the role.

Requirements

High School diploma.
1-3 years demonstrated success as a Teller.
Excellent organizational and project management skills with the ability to meet deadlines and manage time effectively.
Innovative, continuous improvement focus to optimize service delivery.
Ability and desire to work cooperatively with others on a team.
Ability to hold confidential information and display honesty and high ethical standards.
Ability (both written and oral) to express thoughts and ideas effectively; actively listen to others.
Ability to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Ability to exercise sound independent judgment under limited supervision.
Ability to notice, interpret and anticipate others’ concerns and feelings, and communicate this awareness empathetically.
Ability to develop, maintain, and strengthen partnerships with others.
Understanding of the role of sales and customer service in a banking environment.
Ability to respond sensitively to the needs and priorities of the customer.
Ability to establish an effective working relationship with customers to gain their respect and loyalty.

Nice To Haves

Universal Banker knowledge or experience preferred.

Responsibilities

Process customer transactions including deposits, withdrawals, payments, and money orders.
Maintain and balance cash drawer, ATM, and coin machine.
Operate branch capture machine to verify and submit daily transactions.
Assist customers with opening and maintaining deposit products and services.
Interview customers to gather information for opening retail and business accounts.
Assist customers with online banking, debit card issues, gift card sales, savings bond redemption, and product/service inquiries.
Investigate and correct customer-related errors.
Cross-serve customers by recommending products/services and making referrals to other departments.
Recognize and report irregularities or suspicious transactions.
Review and maintain reports for internal tracking.
Answer and route incoming telephone calls, take and deliver messages.
Greet visitors, identify needs, and direct them to the appropriate area.
Ensure operational integrity through compliance with all policies, procedures, and regulations.