Universal Banker

Farmers Logo 2022•Wooster, OH

About The Position

The Universal Banker opens, maintains, and closes bank accounts; processes teller transactions; generates referrals and sales opportunities; and delivers excellent customer service. The role runs a teller cash drawer, supports other tellers with sales and referral techniques, and helps ensure branch, vault, and ATM operations are carried out accurately and in accordance with bank policies and security procedures. The position includes account opening and maintenance, cross-selling products, making outbound sales calls, managing cash and negotiable instruments, assisting customers with safe deposit boxes, and helping the branch meet sales and service goals. The Universal Banker may open and close the branch, exercise authority to sign official checks up to $50,000, and perform teller overrides. The employee also helps train and communicate policy, procedure, and product updates to staff; resolves customer or employee issues; and completes required operational duties and training, including BSA and anti-money-laundering training. Regular, predictable attendance is essential.

Requirements

High school diploma or General Education Development (GED) credential.
At least one year of retail banking experience, including cash handling.
Above-average teller skills and the ability to accept and give instructions.
Reasoning and problem-solving skills and a desire to oversee and assist others.
Ability to prepare a cash order or manifest.

Nice To Haves

Previous supervisory experience.
Previous sales experience.

Responsibilities

Run a teller cash drawer to meet the branch’s daily staffing needs.
Exercise authority to sign official checks up to $50,000 and complete teller overrides.
Accept and process savings, checking, and holiday savings accounts; loan payments; safe deposit box rental payments; tax deposits; and withdrawals.
Cash checks according to the bank’s check-handling procedures.
Sell money orders and official checks and collect applicable fees.
Ensure tellers balance daily, help locate differences, and ensure differences are initialed and reported to the manager when required.
Promote a work environment focused on superior customer service and teamwork.
Maintain an organized, professional teller area and ensure personnel comply with bank policies, including dress code and cell phone usage.
Handle vault cash under dual control, including vault transactions, cash orders and shipments, audits, and currency preparation and transfer.
Secure negotiable instruments, safe deposit box records, and confidential records at the end of each day.
Assist customers with safe deposit box rentals in accordance with the bank’s manual.
Ensure staff know and follow dual-control policies wherever applicable.
Open and close the branch in accordance with security procedures.
Maintain knowledge of daily branch, vault, and ATM operations.
Meet individual daily sales and referral goals and assist or coach tellers in meeting their goals.
Coordinate with the branch manager on sales and service operations as needed.
Communicate policy and procedure changes and product knowledge to staff.
Use sound judgment to resolve customer and employee issues.
Maintain knowledge of bank products and services and identify cross-selling opportunities.
Make outbound sales calls to current and prospective clients.
Open new accounts, complete account maintenance, cross-sell products, and discuss available services.
Prepare new-account documents accurately and promptly.
Serve as a notary if properly credentialed.
Complete weekly, monthly, and quarterly operational duties in accordance with bank policy.
Complete mandatory and elective training, including BSA and anti-money-laundering procedures, and comply with applicable rules and regulations.
Maintain regular, predictable attendance and complete other assigned duties.