Universal Banker

American Bank & Trust - South Dakota•Wessington Springs Township, SD

About The Position

The Universal Banker serves customers by identifying their banking needs, providing appropriate products, and connecting them with other areas of the bank when needed. The role performs teller duties and supports a range of banking services, including IRA transactions, debit card requests, internet banking and other retail technology, and maintenance of risk-related customer files. The position also contributes to teamwork, represents the bank at civic and community events, participates in retail meetings and required training, and follows compliance procedures. Performance is measured against goals, regulatory compliance, sales and growth targets, accurate balancing, and referral targets. Work is performed largely within the bank during generally normal business hours. Some Saturday work is required; unscheduled evening and weekend work may be needed. Occasional out-of-town and overnight business travel may be required. The role involves prolonged mental and visual concentration, periodic stressful situations, lifting and moving up to 20 pounds, and some bending, turning, and twisting.

Requirements

High school diploma or equivalent.
Strong communication skills.
Customer-service focus.
Ability to maintain confidentiality of customer information.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.
Meet or exceed annual goals set by the immediate supervisor and comply with regulatory requirements.
Meet sales and growth goals, balance efficiently and accurately with quarterly offages below three, and achieve at least three referrals quarterly.
Ability to lift and move up to 20 pounds of office supplies and equipment; some bending, turning, and twisting is required.
Ability to work some Saturdays; unscheduled evening and weekend work may be needed, and occasional out-of-town and overnight business travel may be required.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience is helpful.

Responsibilities

Interact with customers courteously and professionally to identify their needs, provide appropriate products, and cross-sell or refer customers to relevant bank areas.
Perform teller duties and provide customer service in the teller line.
Handle IRA distributions and sales, and stay current by attending IRA sessions.
Process debit card requests, including activation, closure, deletion, hot-card actions, customer issue research, and review.
Connect customers to Internet Banking and other retail technology products and assist with related banking issues.
Maintain risk-related files, including dormant, negative, and write-off accounts, and files for Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develop relationships with other bank employees to enhance teamwork.
Represent the bank at civic and community events.
Participate in Retail meetings, follow compliance procedures, and complete required training.
Perform other duties as assigned.