Universal Banker

Midland States Bank•Rock Hill, MO

14d•$20 - $22

About The Position

The Universal Banker Trainee delivers excellent experiences to current and potential customers by communicating effectively, demonstrating knowledge of the bank’s products and services, and identifying referral opportunities. Employees remain in the trainee position until they demonstrate the ability to use needs-based questioning to recommend appropriate products and services and regularly meet or exceed performance and production goals established by the Banking Center Manager. The role handles teller transactions and customer service, supports basic deposit account openings and maintenance with monitoring and coaching from a senior employee, and develops sales and product knowledge to meet individual and team goals. It also includes customer outreach, participation in training and coaching, community activities, and providing teller coverage at other bank locations. Occasional travel for training and team meetings, and periodic travel to locations within the market as needed, are required. Work in a Midland office may be required to support collaboration and internal and external customers. The employee must comply with applicable regulations, including the Bank Secrecy Act.

Requirements

Sales and customer service background.
Ability to stand for extended periods of time.
Ability to lift and transport coin and currency bags weighing between 25 and 50 pounds as required.
Ability to travel occasionally for training and team meetings and periodically to locations within the market as needed.
Ability to meet and/or exceed performance and production goals established by the Banking Center Manager after demonstrating proficiency in needs-based product recommendations.

Nice To Haves

Multilingual speakers are encouraged to apply.

Responsibilities

Receive cash and checks for deposit; verify amounts and endorsements, review checks for possible fraud, and apply holds as appropriate.
Examine cash for counterfeit bills.
Cash customer checks in accordance with bank policy, enter transactions into the computer system, and issue receipts.
Provide accurate customer service and balance the cash drawer throughout the day to reduce and eliminate teller differences.
Maintain basic knowledge of deposit and lending products and services.
Use needs-based questioning to identify appropriate products, deepen customer relationships, determine customer needs, and refer business to partners.
Assist with basic deposit account openings and maintenance requests under monitoring and coaching from a senior employee.
Develop sales and product knowledge to achieve personal and team goals, and track sales and opportunities in customer information software.
Participate in onsite customer visits to promote the Employee Perks at Work Program and Merchant Services.
Conduct outbound teleconsulting to promote and expand current client relationships.
Participate in weekly huddles and one-on-one coaching sessions.
Provide relief or backup teller coverage at other Midland States Bank locations.
Complete assigned learning activities on time.
Model the bank’s core values and participate in bank-sponsored community activities and initiatives.
Travel occasionally for training and team meetings and periodically to locations within the market as needed.
Work in a Midland office when required to support collaboration and internal and external customers.
Maintain compliance with applicable regulations, including the Bank Secrecy Act.
Perform other duties as assigned.

Benefits

Comprehensive healthcare and well-being benefits.
Paid family leave.
Generous paid time off.
Banking perks.
Employee Stock Purchase Plan.
401(k) plan with company match.
May include the opportunity to participate in a Non-Qualified Deferred Compensation plan.
Short-term incentives such as bonus and/or commission.
May include long-term incentives such as stock awards.

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