Universal Banker-Floater

Guaranty Bank & Trust Company•Oxford, MS

24d•Onsite

About The Position

The Universal Banker provides retail banking services and products to bank customers and represents Guaranty Bank to retail customers. The role handles customer transactions, verifies that retail banking transactions are complete, and helps develop new business opportunities with current and potential customers. This position floats to bank locations in the Delta Region of Mississippi as needed. Travel from the employee’s home-base location to other bank locations is expected, and reliable transportation is required. Mileage for travel will be reimbursed. The role is regular, full-time, hourly, and non-exempt. It requires a high school diploma or equivalent and one to two years of experience in banking or a related field.

Requirements

High school diploma or equivalent.
One to two years of experience in banking or a related field.
Reliable transportation to travel from the home-base location to other bank locations.
Proficient alphanumeric data-entry skills.
Ability to meet the physical requirements of the role, with or without reasonable accommodation, including daily lifting and carrying of up to 10 pounds.
Ability to work a Saturday rotation schedule.

Nice To Haves

Post-secondary certificate or degree in Accounting, Finance, or Business; relevant experience may be considered.
Three to five years of experience in banking or a related area.
Notary certification.

Responsibilities

Provide efficient, tactful customer service and perform paying and receiving teller functions.
Safeguard cash and cash equivalents; process night deposits; and open, balance, and replenish ATMs as assigned.
Sell and process gift and travel cards, maintaining related logs and inventory.
Rent safe deposit boxes and admit customers to the safe deposit vault.
Initiate and follow up on research requests, assist with teller balancing, and work a Saturday rotation schedule.
Sell, service, and cross-sell deposit accounts, loan products, transaction accounts, safe deposit boxes, and other bank products and services.
Identify customer needs, explain financial service alternatives, refer customers to appropriate staff, and assist in developing new business.
Open accounts and prepare the appropriate documents.
Research and resolve customer problems, coordinating with other bank departments when necessary.
Initiate customer wire transfers and debit card disputes; assist with check orders and inquiries; and issue starter debit cards.
Provide relief coverage for stations to accommodate lunch and breaks.
Receive, sort, and forward mail; prepare memos, correspondence, reports, and other documents; and perform related clerical tasks such as photocopying, faxing, and filing.
Assist with basic checking and internet account inquiries unless substantial time is required.
Open and close the visitor area and keep the hospitality area neat, clean, and stocked with customer information.
Ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Represent Guaranty Bank & Trust Company professionally and courteously; greet customers, use their names, offer additional assistance, and thank them.
Develop professional relationships with management and colleagues and follow bank policies and procedures.
Answer incoming calls, assist callers, and route them as appropriate; receive bank visitors and direct them appropriately.
Work overtime as needed, assist other departments as needed, and perform other assigned duties.