Universal Banker - Reinbeck, IA

Lincoln Savings Bank•Reinbeck, IA

About The Position

The Universal Banker serves as a trusted relationship partner to individuals, families, farms, and small businesses. Through active listening and meaningful conversations, the banker identifies customer needs and recommends practical, goal-based banking solutions. The role combines personalized service and broad banking knowledge to support everyday transactions, account management, and digital banking education in a welcoming, relationship-focused branch environment. The Universal Banker collaborates with branch teammates and bank specialists to provide well-rounded customer support while maintaining accuracy, operational integrity, and compliance. Thoughtful follow-up and high-quality service help strengthen customer loyalty, support local economic growth, and reinforce the bank’s community presence. The position may require travel between branches and occasional company-related travel.

Requirements

High school diploma or equivalent.
Customer service experience.
Prior cash-handling experience.
Ability to obtain Nationwide Multistate Licensing System (NMLS) licensing.
Excellent customer service skills.
Strong organizational skills.
Detail-oriented with a high degree of accuracy.
Ability to occasionally lift and/or move items over 10 pounds without reasonable accommodation.
Proven track record of referring clients to all business lines while meeting or exceeding sales goals.
Ability to take initiative and use sound judgment in decision-making and higher-level problem-solving.
Highly effective and professional written and verbal communication skills.
Valid driver’s license.

Responsibilities

Greet customers and provide a welcoming, high-quality customer service experience.
Accurately operate and balance a teller drawer daily, and balance the vault, coin machine, and ATM.
Complete and verify batching and scanning of teller work through the Branch Capture System.
Process customer transactions accurately and professionally while maintaining a high level of customer service.
Answer complex customer inquiries about interest rates, service charges, account transactions, and account histories in compliance with disclosure requirements, regulations, and consumer privacy policies.
Open consumer and commercial deposit accounts accurately.
Identify referral opportunities, refer customers to additional retail and bank services, and complete customer follow-up.
Promote and use Salesforce and LSB360.
Provide a consultative call experience by asking clarifying questions, identifying caller needs, and routing calls accurately and efficiently when necessary.
Serve as a training resource.
Comply with internal controls, operational procedures, and risk management policies.
Follow the organization’s standards for professional appearance and behavior.
Represent Lincoln Savings Bank professionally and positively, including participating in civic, community, and networking events to foster relationships and enhance the bank’s community presence.
Perform additional duties and responsibilities as assigned by management.
Travel between branches and occasionally travel for company-related business as needed.