Universal Banker

Centier Bank•Indianapolis, IN

7d•Onsite

About The Position

The Universal Banker (Bank Teller) is a front-line client ambassador who is cross-trained to provide a remarkable client experience. The role involves understanding clients’ transaction requirements, explaining available options, educating clients, retaining and deepening existing relationships, and recommending relevant bank products and services. The banker supports daily branch operations, including account openings and management, other financial service needs, and timely, accurate completion of client transactions while handling assigned funds responsibly. The position participates in the branch’s servant sales process and helps implement sales tactics. It also includes teller transactions, cash balancing, client onboarding and follow-up, compliance with applicable banking regulations, and collaboration with branch associates and specialists. The role is based at the Indianapolis Downtown branch. Branch hours are Monday through Friday, 9 a.m. to 5 p.m.; associates must also be available to work evenings, some weekends, and at other branches as needed.

Requirements

High school diploma or equivalent.
High attention to detail and accuracy.
Ability to work well with others in a team environment.
Ability to listen to clients, understand their problems, consider options, and recommend and implement solutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
Ability to adapt to new technology, system conversions, and software rollouts.
Ability to interact with business partners, including Investment Services, Mortgage, and Business Banking sales professionals.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
Ability to proofread and verify written materials, perform data entry and information retrieval, sort documents, and follow logical instructions and systems.
Ability to make texture judgments when verifying currency authenticity.
Availability to work evenings, some weekends, and at other branches as needed.

Nice To Haves

Banking experience is a plus but is not required.
At least six months of customer service or cash-handling experience is desirable.

Responsibilities

Provide friendly, positive, professional service and respond to client requests.
Build rapport, identify client needs, explain and recommend solutions, handle objections, and ask for clients’ business.
Understand, promote, and advise clients on bank products, services, and digital delivery channels.
Perform teller transactions, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders and official checks, and redeeming savings bonds.
Count and balance the cash drawer daily and work to identify errors when it is out of balance.
Follow BSA/AML/OFAC requirements and report suspicious activity or clients to management or the Security Department.
Protect confidential client information and resolve client problems and complaints efficiently.
Assist with currency shipments, drop-off and night-drop deposits, cash machines, the branch ATM, the branch vault, and associates’ drawer balancing.
Conduct client onboarding and outbound follow-up calls regarding client conversations and sales opportunities.
Work toward individual, branch, and organizational goals and communicate progress to the manager.
Maintain current knowledge of the bank’s products and services and seek assistance or development as needed.
Represent Centier professionally in community involvement, external initiatives, and volunteer activities, and log volunteer hours in the volunteer system.
Participate in personal development, online learning, and internal or external training.
Refer clients to specialists in other lines of business when appropriate.
Perform PA’s, aisle time, and other promotional activities when applicable.
Maintain a professional appearance and manner, an orderly work area and branch, and follow the Dress Code and Clean Desk policies.
Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
Mentor fellow associates and assist with tasks and assignments.
Use approved bank software and systems to enter, retrieve, proofread, and verify information and written materials.
Interview clients at the new accounts desk, assess their needs, and manage personal and business account opening from start to finish.
Train and onboard new associates as a Branch Teller Mentor.