Universal Banker - Rogers

Partners Bank•Rogers, AR

About The Position

Partners Bank is hiring a Universal Banker for its Rogers location. The Universal Banker is a seasoned financial professional who can manage a broad range of banking responsibilities, combining customer service and transactional work. Depending on circumstances, the role encompasses duties of an Account Service Representative, Retail Banking Associate, and Branch Lead. The position provides customer assistance and solutions, supports branch leadership and operations, and processes customer and business transactions. It also involves maintaining cash supplies, balancing transactions, and ensuring operational procedures are followed.

Requirements

High school diploma or equivalent GED.
At least three years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Associate degree in a related field.
Cash-handling experience.

Responsibilities

Answer customer questions, investigate and correct errors, resolve problems or other issues, and provide solutions that meet customer needs.
Assume the role of Branch Lead as needed.
Oversee consistency, accuracy, and timeliness in following the Bank's Standard Operation Procedures (SOPs), as directed by the Frontline Manager and Retail Deposit Manager.
Develop and lead the Branch Team in operational activities across the Bank's retail operational footprint.
Prepare and conduct quarterly evaluations of CSSs in ASRs in conjunction with the Frontline Manager and Retail Deposit Manager; provide counseling, coaching, recognition, training, redirection, or disciplinary action when warranted.
Perform Account Service Representative and Retail Banking Associate duties as needed.
Accept and process retail and commercial checking and savings deposits, including night deposits; verify deposit documents and issue receipts.
Confirm documents are properly authorized, in proper form, and within authorized limits.
Make decisions about questionable items presented for cashing, including placing holds on accounts to identify uncollected funds.
Accept and process loan, credit line, safe deposit, and tax payments, as well as some commercial relationship payments.
Prepare daily totals and corresponding tickets for batch transactions, and assemble transactions for scheduled delivery to the Deposit Operations Department.
Balance transactions and verify cash totals.
Monitor and maintain an adequate supply of currency and coins, and balance the cash drawer according to established schedules and performance standards.
Sell excess coin and currency to the vault or buy coin and currency to maintain an adequate drawer supply.