Universal Banker

Bank of Hope•Suwanee, GA

10d

About The Position

The Universal Banker provides a welcoming, professional customer experience by responding to inquiries, resolving issues, understanding customer needs, and recommending appropriate banking products and services. The role promotes products and services to support individual and branch sales goals, educates customers about digital banking and self-service tools, and maintains knowledge of bank offerings and promotions. The position performs teller transactions and assists with account openings, updates, and closings while following bank policies and procedures. It supports branch operations and regulatory compliance, including cash handling, fraud prevention, ATM balancing, night deposit processing, recordkeeping, and escalation of suspicious activity. The Universal Banker collaborates with branch colleagues, may assist with training and mentoring new team members as directed, and participates in branch meetings and training sessions. This is a full-time position with an hourly salary range of $21.63–$24.04, plus bonus and benefits. Exact compensation may vary based on qualifications, level, location, skills, and experience.

Requirements

High school diploma.
Excellent verbal and written communication skills.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong customer service skills and ability to build and maintain relationships.
English written proficiency: Advanced.
English verbal proficiency: Fluent.

Nice To Haves

Korean language skills preferred.

Responsibilities

Provide welcoming and professional service to customers, respond to inquiries, and resolve issues promptly.
Build customer relationships by understanding needs and recommending suitable banking products and services.
Promote bank products and services, including accounts, loans, and other financial solutions, to help achieve individual and branch sales goals.
Educate customers about digital banking options and self-service tools.
Maintain knowledge of bank products, services, and promotions to provide accurate information.
Process deposits, withdrawals, transfers, and payments accurately and efficiently.
Assist customers with account openings, updates, and closings in accordance with bank policies and procedures.
Identify opportunities to cross-sell or upsell additional products and services.
Maintain cash drawer accuracy and follow cash-handling procedures.
Follow bank policies, procedures, regulatory requirements, security protocols, and fraud prevention practices.
Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
Monitor and escalate suspicious account activity or potential risks to management.
Maintain organized and accurate records for branch audits and operational reviews.
Collaborate with branch team members to support service delivery and branch goals.
Assist with training and mentoring new team members as directed by management.
Participate in branch meetings and training sessions.