Universal Banker

Ameris Bank•Atlanta, GA

15d

About The Position

Ameris Bank’s Universal Banker serves as a consultant to customers by conducting financial profiles, identifying needs, and pursuing appropriate cross-selling and up-selling opportunities. The role works to attract, expand, and retain customer relationships and contribute to the banking center’s financial growth, serving as both a Teller and Personal Banker to support customer and team needs. Other projects and duties may be assigned. The position combines customer relationship development and account servicing with teller-line responsibilities. It includes opening new accounts, supporting existing customers, meeting sales and service goals, resolving customer issues, and performing accurate teller transactions. The Universal Banker may provide backup support to other branches and colleagues, assist with onboarding, and mentor or train coworkers.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Ability to develop and maintain collaborative relationships as a motivated team player.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in business or a related field.

Responsibilities

Establish, expand, and retain high-value consumer and business client relationships to support the banking center’s financial growth.
Communicate proactively with current and prospective clients to educate them, ensure understanding, resolve issues, build loyalty, and solicit feedback.
Conduct customer financial profiles and use need-based sales techniques to identify products and services that meet customer needs.
Maintain working knowledge of banking products and promotions.
Open new accounts and service existing accounts.
Meet defined sales and service goals.
Recommend branch budget needs and ways to improve the client experience to supervisors.
Understand the root causes of customer service issues and implement resolutions, involving supervisors in more complex issues.
Conduct onboarding activities for new clients.
Provide backup support to other branches and employees as needed.
Work on the teller line when needed, operate the teller drawer, research cash discrepancies, and handle complex customer transactions and advanced teller functions.
Perform accurate transactions, balance each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Assist and train colleagues and serve as a mentor.
Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
Perform other projects and duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance provided at no additional cost
Accidental Death & Dismemberment coverage
Long-term disability coverage
Paid sick and vacation leave
11 holidays
Volunteer/service day
Employee stock purchase plan
401(k) retirement plan with a 50% match on the first 8% of employee contributions
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental life and other insurance plans
Identity theft protection
Pet insurance
Legal insurance
Employee Assistance Program
Employee Advocacy Program
Entertainment discounts through Tickets at Work
AT&T employee discount
Wellness discounts for medical premiums and other rewards
Employee referral incentive
Education assistance
Employee Resource Groups
Free interest checking
Free safe deposit box
Free money orders, travelers’ checks, and cashier checks
Discount on mortgage origination fee
Free online banking and unlimited online bill payment
Employee banking perks