Universal Banker

FIRST BANKERS TRUST GROUP • Carthage, IL

12d • $16 - $20 • Onsite

About The Position

First Bankers Trust Company is seeking a friendly, dependable, and customer-focused Part-Time Universal Banker for its Carthage Branch. The Universal Banker serves as a single point of contact for customers by identifying needs, building relationships, and fulfilling sales, service, and referral needs. Responsibilities range from basic transactions and cash handling to product and service sales and referrals to other lines of business. The role works closely with retail, operations, and lending staff and requires product knowledge, relationship-building, customer-service, and referral skills.

The position is part-time, 25 hours, with a day and weekend shift. It is based in a professional office setting, with negligible travel and occasional travel to other branches as requested. The hourly salary range is $16.27–$20.00. Part-time employees can receive paid vacation time, career-development and learning opportunities, opportunities to participate in special interest groups and Employee Resource Groups, access to more than 6,000 Udemy Business development courses, and participation in the company-wide wellness program.

First Bankers Trust Company describes its values as Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, and Innovation. The company is an equal opportunity employer and supports workplace diversity.

Requirements

• Strong teamwork and collaboration skills, including the ability to work with people from diverse backgrounds and maintain positive, productive working relationships.
• Aptitude for mathematical and/or financial transactions.
• Ability to perform day-to-day work under general supervision.
• Strong customer-service skills and a customer-oriented approach.
• Ability to thrive in a fast-paced environment and multitask.
• Ability to resolve basic work-related or technical issues and refer more complex issues to higher-level staff.
• Strong written and verbal communication skills.
• Flexibility and adaptability.
• Ability to use banking software and common office applications, including Word, Excel, and Outlook, and willingness to learn new technologies.
• Strong problem-solving skills.

Nice To Haves

• Associate degree preferred but not required.
• Exposure to the banking industry preferred but not required.

Responsibilities

• Welcome and represent current and prospective customers and vendors professionally and invitingly.
• Identify customer needs and explain appropriate bank products and services so customers understand the offerings.
• Execute customer banking transactions, including deposits, withdrawals, and check cashing, and perform retail support activities such as coin processing and safe deposit box requests.
• Maintain secure cash levels; balance the drawer, vault, and ATM; and report variations according to bank policy.
• Open and close personal and business accounts, certificates of deposit, IRAs, and HSAs, and process related products and services transactions.
• Establish files and records for personal and business products and services, including online and mobile banking, cash management, payroll, ACH, fraud protection, and merchant capture services.
• In small branches, manage, balance, and maintain the vault and ensure branch cash needs are met.
• Ensure efficient branch service operations and follow policies and procedures.
• Prepare reports and paperwork and conduct audits as needed.
• Occasionally travel to other branches to support retail needs as requested.
• Attend branch and scheduled bank-wide meetings.
• Participate in community and outside sales events to support the branch or market.
• Perform other duties as requested or assigned.

Benefits

• Paid vacation time.
• Career-development and daily learning opportunities.
• Opportunities to participate in special interest groups, such as Toastmasters or Young Professionals, and Employee Resource Groups.
• Access to a library of more than 6,000 personal and professional development online courses hosted by Udemy Business.
• Participation in the company-wide employee wellness program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed